Shift Supervisor - Store #04457, Banff Avenue

Role Overview

As a Shift Supervisor at Starbucks, you will support the store manager by overseeing store operations during your shift. You will lead the team by assigning tasks to partners and ensuring an exceptional Starbucks Experience for customers through excellent service, quality products, and a welcoming store atmosphere. This role also demands upholding Starbucks’ core values and creating a positive, collaborative work environment.

Key Duties and Responsibilities

• Exemplify integrity, honesty, and dedication to Starbucks’ culture, values, and mission.
• Remain composed during peak times or unexpected situations to maintain smooth store operations and serve as a positive role model.
• Anticipate and respond proactively to customer and store needs by observing cues.
• Communicate effectively with the store manager to ensure the team maintains the Starbucks “Third Place” environment.
• Assist in onboarding and training new partners by providing positive reinforcement and constructive coaching.
• Give performance feedback to the store manager regarding partners on shift.
• Support a positive team atmosphere by observing morale and performance changes and reporting them accordingly.
• Create a learning-focused environment with timely, clear, and respectful coaching to promote operational excellence and enhance partner development.
• Deliver outstanding customer service by putting customers first and building meaningful connections.
• Identify and meet customer needs during each shift.
• Build strong relationships with the team by understanding individual motivations and concerns.
• Manage store operations efficiently during assigned shifts, including opening and closing tasks.
• Adhere to Starbucks policies and ensure safety, security, and proper cash handling during shifts.
• Monitor baristas to confirm legendary service delivery throughout the shift.
• Maintain consistent attendance and punctuality.
• Ensure consistent quality of beverages, food, and products by following recipes and presentation standards.
• Follow all health, safety, and sanitation protocols.
• Recognize individual and team achievements using organizational tools and collaborate with the manager to develop new recognition strategies.
• Utilize operational resources to achieve excellence during the shift.

Experience and Skills Required

• Previous experience in customer service within a retail or restaurant setting.
• Capability to effectively lead and direct team members.
• Quick learning ability and adaptability.
• Excellent oral communication skills.
• Understanding of the retail environment.
• Strong interpersonal and teamwork skills.

Diversity and Inclusion

Starbucks is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Applicants from diverse backgrounds including people of color, women, LGBTQIA+, veterans, and individuals with disabilities are encouraged to apply. Qualified candidates with criminal histories will be considered fairly. Reasonable accommodations are provided to applicants with disabilities upon request.

Additional Information

For assistance related to disabilities during the application process, contact via phone or email provided by Starbucks.