Shift Supervisor - Store #04323, Upper James Square

Role Overview

In the position of Shift Supervisor at Starbucks, you will support the store manager with overseeing daily store operations during your scheduled shifts. As the team leader on duty, you are responsible for delegating tasks and organizing partner activities to deliver the iconic Starbucks Experience. This includes providing exceptional customer service through quick service, quality beverages and products, and maintaining a welcoming, clean store environment. Upholding Starbucks' core values and company culture is key, alongside being part of a workplace consistently regarded as a great employer where team members are passionate about their work.

Primary Responsibilities

• Demonstrate integrity, honesty, and understanding that reinforce Starbucks' culture, values, and mission.
• Maintain composure during busy or challenging times to ensure store operations meet standards, setting a constructive example for the shift team.
• Proactively assess the store environment and customers to anticipate needs.
• Effectively communicate with the manager to enable the team to cultivate the "Third Place" atmosphere each shift.
• Support onboarding and training of new partners by encouraging positive performance and offering respectful, motivating coaching when needed.
• Provide the manager with feedback regarding partner performance during shifts.
• Foster a positive team environment by identifying changes in partner morale or performance and informing management as appropriate.
• Create a productive learning space by delivering clear, timely, and respectful coaching to enhance partner skills and operational excellence.
• Deliver outstanding customer service with a customer-first mindset and by connecting personally with each customer.
• Identify and address customer needs effectively.
• Build strong relationships within the shift team by recognizing and addressing individual motivations and concerns.
• Manage store operations during assigned shifts, including organizing opening and closing tasks.
• Adhere strictly to Starbucks operational policies covering cash handling, safety, and security to protect all partners.
• Ensure proper cash management and cash register procedures are followed by the shift team.
• Monitor baristas throughout the shift to ensure consistent delivery of exemplary customer service.
• Maintain dependable attendance and punctuality.
• Consistently produce quality beverages, whole bean coffee, and food products in line with recipe and presentation standards.
• Comply with all health, safety, and sanitation guidelines concerning products.
• Recognize and celebrate individual and team achievements using organizational tools and collaborating with the store manager to develop new and effective recognition methods.
• Utilize available operational tools to achieve excellence throughout the shift.

Experience and Skills Required

• Prior customer service experience within retail or food service environments.
• Capability to lead and direct team members effectively.
• Quick learning ability and adaptability.
• Strong oral communication skills.
• Familiarity with retail operations.
• Excellent interpersonal skills and ability to work collaboratively in teams.

Diversity and Inclusion Commitment

Starbucks is committed to equality and encourages applications from individuals of diverse backgrounds including people of color, women, LGBTQIA+, veterans, and individuals with disabilities. The organization adopts an inclusive hiring process that considers qualified applicants, including those with criminal histories, in compliance with all applicable laws. Reasonable accommodations for disabilities are provided upon request.

Additional Information

This role reflects an ongoing recruitment opportunity at Starbucks Corporation. If accommodations due to disabilities are required during the application process, candidates are invited to contact the provided telephone or email channels.