Shift Supervisor

About the Role

Step into a central role within our vibrant community, where your contribution truly counts and your enthusiasm for exceptional customer service is integral to everything we do. Join us as a Shift Supervisor, leading your team of baristas to deliver the signature Starbucks Experience to every customer through superior service, beverages, and products.

As part of Cobra Coffee, a proud UK franchise partner of Starbucks, we are committed to ethical business practices and ensuring our colleagues enjoy a healthy work-life balance with ample opportunities to develop professional skills and experiences.

What We Offer

• 28 days of annual leave including bank holidays
• Unlimited brewed coffee and English breakfast tea during shifts
• Discounts on handcrafted beverages and food items while on shift
• 30% reduction on bottled drinks and impulse items during shifts
• One selected food item at £1.50 per shift
• 30% discounts off all food, drinks, merchandise, and gifts when not on shift
• 30% "green apron" discount available at other Starbucks stores participating
• Additional 20% discount at Southern Co-op food stores
• Life insurance coverage
• Extensive training including coffee education and access to the Starbucks Global Academy for continuous development
• Opportunities for career advancement through internal promotions

Key Responsibilities

• Collaborate closely with the Store Manager to lead successful shifts and inspire your team, ensuring an excellent customer and partner experience
• Manage shift priorities, delegate tasks effectively, and seek ways to boost store profitability
• Motivate and engage team members, anticipating and resolving issues promptly to maintain a positive environment
• Identify coaching opportunities to share best practices and develop partners
• Carry out daily store operations during shifts, including organizing opening and closing procedures
• Ensure compliance with all Starbucks operational policies, including cash handling, safety, and security protocols for partner safety
• Maintain consistent quality in beverage and food preparation, adhering to all recipe, presentation, health, safety, and sanitation standards

Working Hours and Environment

Due to the nature of retail service, your working schedule may include early mornings, evenings, and weekends.

Application Process

The recruitment process involves an application review, telephone interview, supply of right to work documentation, in-person interview and store experience, followed by an offer and onboarding.