Shift Leader at Tesco - Newry Extra Store

Overview

Join Tesco as a Shift Leader in our Newry Extra store where you will play a key role in maintaining daily store operations while delivering excellent customer experiences. This full-time onsite position offers a start pay rate from £15.59 per hour with potential additional payments depending on location. We guarantee a minimum of 16 hours per week, but we are open to reduced hours down to 12 if preferred.

Working Hours

• Sunday: 1 PM to 10 PM
• Monday: 9 AM to 6 PM
• Thursday: 1 PM to 10 PM
• Friday: 7 AM to 4 PM

Schedules will be set within these availability windows, with a minimum 3 weeks' notice on exact shifts. Flexibility is supported, so if your availability is close to but not exactly these times, your application is welcome.

Role Responsibilities

• Supervising and coordinating the store team during shifts to ensure a well-stocked, clean, and efficiently run store.
• Delivering excellent customer service by listening carefully and responding to customer needs.
• Coaching and providing constructive feedback to team members to enhance service quality.
• Leading and supporting colleagues to maintain a safe and welcoming work environment.
• Maintaining knowledge of store performance and assisting management with improvement initiatives.
• Taking responsibility for opening and closing the store and managing the store in the absence of a manager.
• Supporting seasonal, community, and charitable activities within the store.
• Ensuring clear communication within the team regarding policies, updates, and store performance.

Candidate Requirements

• Must be aged 18 or over.
• Strong role model who consistently delivers exceptional customer service.
• Ability to build positive, inclusive relationships with team members.
• Effective communication skills across various methods to keep the team informed.
• Confidence in taking initiative and decision-making, especially when managing shifts.
• Flexibility to adapt to changes to benefit customers and colleagues.
• Ability to inspire and motivate the team to exceed expectations.
• Curious mindset focused on continuous improvement regarding customer service and operations.

Employment Benefits

• Varied workdays with flexible shifts accommodating your lifestyle.
• Opportunities for personal development and career progression with access to training.
• An inclusive workplace that values individual contribution and diversity.
• Support for wellbeing with access to health resources.
• Competitive holiday allowance starting at 20 days, increasing to 22 days after 12 months, plus bank holidays.
• Option to request flexible working from day one.
• Employee discount of 10%, increasing to 15% during pay day weekends, plus additional Colleague Clubcard for family use.
• Life insurance at five times your pay and a pension scheme with up to 7.5% matching contributions.
• Additional benefits including cycle to work scheme and uniform provision.
• Access to various colleague networks to foster support and community.

About Tesco

Tesco's vision is to become every customer's preferred shopping destination, whether at home or on the go. We are committed to responsible and sustainable business practices that benefit customers, communities, and the planet. Our culture embraces diversity, equity, and inclusion to ensure everyone feels represented and valued. Flexible working arrangements are encouraged to suit individual life circumstances.

Additional Information

• Tesco recruits only those above the school leaver’s age (typically 18 for this role).
• Applicants must comply with specified age restrictions due to working hours and store areas.
• In cases of high application volumes, early closing of applications may occur.
• Feedback will be given only to candidates who attend interviews.