Shift Leader

About the Role

Working at Tesco means putting customers first. This position offers a dynamic and team-oriented environment with daily challenges. Join an inclusive team where you can meet new people, develop skills, and find opportunities for career growth. Whether you seek stability, flexibility, or advancement, this role may suit you well.

Starting pay for a Shift Leader at Tesco is £15.59 per hour, increasing to £16.86 per hour for stores inside the M25. Some locations might provide extra pay incentives. The position guarantees a minimum of 16 weekly hours, with options beginning at 12 hours. Shifts are scheduled within your stated availability and announced at least three weeks beforehand. Even if your availability nearly matches our needs, consider applying.

Key Responsibilities

• Lead the team to ensure customers have excellent in-store experiences.
• Operate across all store areas and support colleagues with day-to-day operational matters.
• Foster positive, inclusive relationships that empower team members to perform optimally.
• Oversee the store confidently when the Manager is not present.
• Make flexible, well-considered decisions and adapt to changes smoothly.
• Coach staff, provide feedback, and exemplify outstanding service.
• Maintain curiosity to find continual improvements in serving customers, communities, and the environment.

Qualifications and Requirements

• Applicants must be over 18 years old.
• Prior experience in a team leadership or management role within a fast-paced retail setting.
• A strong role model who is passionate about delivering excellent customer service and fulfilling customers’ needs.
• Ability to develop long-term positive relationships for creating a supportive and inclusive team culture.
• Clear communicator proficient in various methods to keep the team well-informed.
• Natural leadership skills that inspire and motivate the team to achieve remarkable outcomes.

Benefits and Perks

• Starting holiday allowance of 20 days plus a personal day, increasing to 22 days after 12 months, along with bank holidays off.
• Flexible working arrangements available from the first day of employment.
• 10% discount with your Colleague Clubcard, rising to 15% during pay-day weekends, plus a second card to share with family after 12 weeks.
• Access to free wellbeing services supporting mental and physical health.
• Life insurance worth five times your salary, and a pension plan with contributions matching up to 7.5%.
• Diverse benefits including discounts, share options, and cycle-to-work schemes.
• Uniform provided along with policies to support major life events.

Additional Information

Tesco aims to be every customer’s preferred shopping destination. Our mission embraces serving customers, communities, and the planet responsibly and sustainably. We champion diversity, equity, and inclusion to ensure everyone feels represented and comfortable being themselves at work. We welcome discussions about flexible working throughout the application process.

The company holds Disability Confident Leader accreditation and is dedicated to a fully accessible recruiting process. Tesco only hires individuals above the school leaver age based on government guidelines.