Customer Delivery Driver - Ivybridge Lee Mill

Overview

As the representative of Tesco on the road, our Customer Delivery Drivers visit customers' homes daily. The role extends beyond driving, focusing on assisting people and consistently providing excellent service with friendliness. The job is physically active and varied, with no two shifts alike. Drivers operate mostly independently throughout the day but have support from managers and colleagues at the base when needed.

Key Responsibilities

• Maintain cleanliness, orderliness, and organization of your van, trays, and working space to ensure customers receive their shopping in pristine condition.
• Load the delivery van safely and perform all necessary checks to confirm the vehicle is roadworthy, dependable, and ready to provide excellent service.
• Communicate clearly and kindly with customers regarding any changes to their orders, substitutions, or short-dated items, offering refunds if appropriate to maintain a smooth and positive customer experience.
• Handle all products with care, treating each order as personal to uphold quality and customer confidence.
• Deliver orders punctually within the customer's allocated time slot, offering warm and natural interaction at the doorstep to ensure customers feel valued and well cared for.

Candidate Requirements

• Develop strong relationships with co-workers to foster a positive team environment and deliver outstanding customer service.
• Display warmth and friendliness toward customers and team members alike.
• React promptly to evolving customer requirements and embrace changes encountered on the road or at the store.
• Hold a valid UK, EU, or EEA driving license (manual or automatic) with at least 12 months’ experience and no more than three penalty points.

Compensation & Benefits

• Starting pay is £14.18 per hour (rising to £15.45 per hour for stores inside the M25), with additional location-based payments potentially available.
• Guaranteed minimum of 16 working hours per week, with options available for 12-hour roles.
• Holiday entitlement begins at 20 days plus one personal day, increasing to 22 days after 12 months, in addition to Bank Holidays.
• Flexible working hours available from the outset.
• 10% discount using the Colleague Clubcard, increasing to 15% on pay-day weekends, plus a second card to share with family members.
• Access to free wellbeing services supporting mental, physical, and overall health.
• Life insurance coverage worth five times your salary, plus a competitive pension scheme featuring matched contributions up to 7.5%.
• A variety of other benefits including discounts, share options, and a cycle-to-work scheme.
• Uniform is provided, and there are policies in place to support employees through important life events.

About Tesco

Tesco aims to be the preferred shopping choice for customers, committed to positively serving communities and the environment responsibly and sustainably. The company promotes diversity, equity, and inclusion so everyone feels welcomed and represented. It values flexible working and encourages applicants to discuss individual needs during the recruitment process. Tesco is recognized as a Disability Confident Leader and ensures an inclusive recruitment experience with accessible support for candidates.