Shift Lead

Overview

The Shift Lead plays a critical role in overseeing store operations during management's absence by handling openings and closings, cash management, and maintaining the business environment. This position ensures smooth daily functioning while providing excellent customer service and supporting inventory and store maintenance activities.

Key Responsibilities

• Open and close the store independently, managing system startups, cash handling procedures, and preparing the floor and stockroom for operation.
• Receive deliveries by opening the store's back door and assist with vendor orders in coordination with warehouse processes.
• Process product returns, void orders, issue customer refunds, and manage cash drops and register change requirements accurately.
• Deliver exemplary customer service by greeting and assisting customers and patients, resolving inquiries, and modeling best customer service practices for team members.
• Maintain store operations by holding store keys when management is unavailable, ensuring accurate transaction recording, including price verifications and voids.
• Assist management in reviewing order exceptions and reverse logistics activities such as returns and empty packaging handling.
• Support visual merchandising by helping with displays, promotions, seasonal setups, and store resets.
• Keep precise inventory records, consistently monitor on-hand quantities across departments and storage locations.
• Oversee store cleanliness, organization, exterior and interior maintenance, and request repairs as needed during management absence.
• Ensure proper stock rotation using first-in-first-out (FIFO) methods, particularly for consumable and perishable products, and maintain food safety separation protocols.
• Manage pricing updates daily, ensure correct signage is displayed, and comply with local regulatory pricing and compliance requirements.
• Support bookkeeping tasks such as cash reports, counts, ledgers, and bill payment as needed.
• Assist at the pharmacy window when requested and ensure compliance with laws regulating products like alcohol and tobacco.
• Perform team member bag checks before leaving and maintain respectful workplace relationships by adhering to company policies.
• Complete special assignments and attend necessary training sessions as directed by management.
• Serve as a communication link between management and staff when management is not present, report disciplinary matters and customer complaints.

Qualifications

• Minimum of one year experience in leadership, supervisory, or keyholder roles within retail.
• Fluency in English reading, writing, and speaking (except Puerto Rico).
• Preferred knowledge of inventory control practices.
• Applicants with arrest or conviction records will be considered as part of an equal opportunity employment policy including disabilities and veterans.
• Must obtain and maintain valid PTCB certification or pharmacy license if required by state law.

Compensation and Additional Information

The hourly pay ranges between $17 to $20, with actual compensation depending on geographic location, skills, education, experience, and other factors. This position remains open until filled. Benefits information is available via the company’s official channels.