Shift Lead

About Nando's UK & IRE

At Nando’s, we pride ourselves on a distinctive workplace culture that’s more than just a job—it's a supportive family-like environment. We value teamwork, enthusiasm, and fun, aiming to inspire every team member, known as Nandocas, to flourish while delivering exceptional customer experiences.

Role Overview

As a Shift Lead, you will be at the core of managing the shift operations, ensuring smooth and efficient service. This position marks the beginning of your leadership journey within Nando’s, tasked with motivating your team, solving issues promptly, and maintaining the high standards of the Nando’s customer experience.

Responsibilities

• Drive and support your team throughout shifts, fostering a positive and engaging atmosphere.
• Lead by example to deliver outstanding PERi-PERi experiences consistently.
• Troubleshoot and resolve challenges in real-time to maintain service quality.
• Create an inclusive and enjoyable environment where team members can develop and excel.
• Ensure the successful execution of the customer journey across all service channels during your shift.

Requirements

• Demonstrated leadership or supervisory experience in a fast-paced setting.
• Passion for motivating and energizing the team with pride and enthusiasm.
• A customer-centric mindset committed to perfect service delivery.
• Confidence in managing people and handling onsite problems efficiently.
• Keen desire to learn, grow professionally, and take on additional responsibilities.
• Ability to cultivate a team culture that aligns with Nando’s core values and promotes growth.

Perks and Benefits

• Earn a 4-week paid sabbatical after every five years of service.
• Enjoy free meals during work shifts and receive discounts on off days.
• Benefit from paid breaks to recharge during shifts.
• Participate in team-building activities throughout the year fostering camaraderie.
• Opportunity for career advancement with clear pathways toward management roles.
• Access to an exclusive rewards platform offering discounts.
• Experience a welcoming, supportive, and fun work environment where diversity is celebrated.

Additional Information

Although the hourly rate is currently listed as £0.00, compensation details will be provided during the application process. This role is based onsite in Liverpool, England, requiring full-time commitment. If you’re ready to embrace leadership responsibilities and contribute to an exciting workplace culture, this opportunity is ideal.