Service Leader

About the Company and Role

Chipotle Mexican Grill is revolutionizing fast food through its commitment to responsibly sourced, wholesome ingredients without artificial additives. With locations across North America and Europe, Chipotle prioritizes great guest experiences, digital innovation, and sustainability. The Service Leader role is pivotal to maintaining a high-quality customer experience by ensuring safe food handling, excellent service, and efficient restaurant operations.

Key Responsibilities

• Ensure consistently high-quality, tasty food is prepared and served.
• Address and resolve any food quality concerns promptly.
• Uphold food safety standards including hand hygiene, glove changes, temperature control, and adherence to food safety checklists and policies.
• Manage customer incidents to foster positive experiences.
• Oversee crew scheduling aspects such as breaks, shift changes, meetings, and line assignments.
• Train and cross-train front-of-house team members to enhance their skills.
• Contribute to crew performance evaluations and development of future leaders.
• Support administrative tasks including banking duties, cash handling compliance, ordering supplies, and maintaining office equipment functionality.

Candidate Requirements

• Comprehend and effectively communicate Chipotle’s Food With Integrity philosophy.
• Experience and knowledge of cash handling protocols.
• Understanding of food safety regulations and health department mandates.
• Familiarity with office administrative paperwork.
• Proficient in reading, writing, and speaking the primary workplace language.
• Possess a high school diploma.
• Prior experience working in a restaurant environment.
• Availability for at least four full days weekly, including at least two weekend days.
• Minimum commitment of 32 working hours per week.

Employee Benefits

• Educational tuition assistance up to $5,250 annually.
• Complimentary meals during shifts.
• Access to medical, dental, and vision insurance coverage.
• Paid vacation time along with holiday closures depending on location.
• Competitive salary with advancement opportunities (notably, 80% of managers started as crew members).

Diversity and Accommodation

Chipotle is an equal opportunity employer committed to inclusive hiring without discrimination. It values respect, fairness, and enabling all employees to reach their potential. Accommodations for applicants with disabilities are available upon request.