Service Leader

About the Role

Chipotle Mexican Grill is redefining the fast-food industry by delivering high-quality food quickly without compromising on experience and integrity. Our Service Leaders play a crucial role in providing an excellent customer experience by ensuring food safety, quality, and outstanding service while fostering a supportive environment for the crew.

Key Responsibilities

• Uphold Chipotle’s policies and procedures while maintaining quality service and food standards.
• Ensure that customers receive delicious, safe, and high-quality food.
• Address and resolve any food quality concerns promptly.
• Support rigorous food safety practices including proper hand hygiene, glove changes, monitoring food temperature and shelf lives, and adherence to daily safety checklists.
• Handle customer incidents as they arise, striving to maintain a positive dining experience.
• Manage crew scheduling aspects such as breaks, shift changes, meetings, and line assignments.
• Train and cross-train front-of-house team members to ensure versatility and preparedness.
• Assist with crew performance evaluations and the development of future Service Leaders.
• Carry out administrative duties including cash handling, banking, and office paperwork.
• Maintain office equipment functionality and oversee ordering of necessary supplies to ensure smooth operations.

Candidate Profile

• Align with and communicate Chipotle’s Food With Integrity philosophy.
• Experience and knowledge in cash handling procedures.
• Understanding of food safety regulations and health department requirements.
• Familiarity with administrative office tasks.
• Proficiency in reading, writing, and speaking the primary language(s) used at the workplace.
• High school diploma or equivalent educational background.
• Previous experience in a restaurant setting.
• Available at least four days per week, including a minimum of two weekend days (Friday, Saturday, or Sunday), with open availability for any eight-hour shift.
• Commitment to working a minimum of 32 hours each week.

Benefits and Compensation

• Tuition assistance up to $5,250 annually.
• Complimentary meals during shifts.
• Access to medical, dental, and vision insurance plans.
• Paid time off and holiday closures (dependent on location).
• Competitive salary range between $20.50 and $22.08 per hour based on experience and skill level.
• Career advancement opportunities, with a majority of management roles filled internally from crew members.

Additional Information

This posting serves as an ongoing recruitment effort and may not indicate immediate vacancies but aligns with upcoming hiring needs in local markets.

Chipotle Mexican Grill is an equal opportunity employer committed to diversity and inclusivity, supporting accommodations for applicants as required by law. Candidates needing accommodations during the application or interview process are encouraged to notify the company.