Service Hub Agent

About the Role

Join Paramount Hotel Dubai, a brand with over a century of entertainment legacy, as a Service Hub Agent. This position involves handling all incoming calls with friendliness and professionalism, providing guests and colleagues precise information about our hotel services, facilities, departments, and local attractions in Dubai.

Key Responsibilities

• Answer inbound calls from internal and external sources in a courteous manner upholding Paramount Hotel standards.
• Deliver accurate details about the hotel’s operations, departments, facilities, outlets, and surrounding attractions.
• Manage and execute wake-up calls punctually and correctly.
• Keep the VIP board updated with relevant guest information.
• Maintain an updated employee and internal telephone directory.
• Record guest comments and pertinent details in the shift logbook to ensure smooth communication.
• Exhibit a positive, helpful, and courteous attitude to guests and colleagues constantly.
• Adhere strictly to fire prevention, health, and safety guidelines.
• Promptly inform management of any emergency calls or situations.
• Handle all guest and hotel information with confidentiality and professionalism.

Qualifications & Experience

• At least 2 years experience in a Switchboard or Telephone Operator role in a 5-star hotel in the Middle East or within a Communication Centre.
• Telephone demeanor that is clear, calm, friendly, and polite.
• Solid understanding of Front Office and general hotel operations.
• Excellent communication and interpersonal skills.
• Proficient with Microsoft Office suite and related software.