Service Engineer

About KONE

KONE is recognized as a top employer across the UAE, Qatar, KSA, and Oman, committed to fostering an excellent workplace through outstanding people practices. The company promotes a positive work culture that encourages quality, efficiency, collaboration, diversity, professional development, and employee wellbeing.

KONE Middle East, Turkey & Africa (KMTA) is expanding its footprint across seven regions and is currently hiring a proactive, enthusiastic Service Engineer for its Doha, Qatar office. This role involves planning, managing, and supervising contracted work scopes to ensure the installation of KONE solutions is safe, of high quality, cost-effective, and on schedule.

Role Responsibilities

• Ensure customer satisfaction by delivering high-quality service and clear communication regarding equipment safety and performance.
• Address and resolve customer complaints about service quality and billing related to maintenance tasks.
• Execute service delivery in line with contract requirements, KONE's quality standards, and applicable local regulations.
• Manage costs related to field operations including callouts and service repairs, and oversee related sales revenues.
• Coordinate third-party inspections and ensure follow-up actions are completed.
• Collaborate with sales teams to validate service contracts and technical terms.
• Schedule planned maintenance, optimize technician routes, and conduct site audits to maintain service efficiency.
• Investigate accidents following company policies related to evidence management and reporting.
• Manage performance, motivation, and skills development of assigned technicians.

Qualifications & Requirements

• A bachelor’s degree in Electrical, Mechatronics, Electronics, or Industrial Engineering is required.
• Energetic, driven individual with strong analytical abilities and quick learning skills.
• Preferably possessing at least five years’ experience in elevator service operations.
• Fluency in English mandatory; Arabic language skills are an advantage.
• Self-driven, organized, goal-focused, with a strong customer service orientation.
• Ability to analyze customer needs and deliver customized solutions effectively.

Company Culture

KONE values innovation and teamwork, emphasizing employee engagement and open communication. Sustainability and ethical business conduct are integral to daily operations. The company supports a respectful and trusting environment where good performance is acknowledged. KONE offers diverse experiences and growth opportunities designed to help employees achieve both professional and personal goals while maintaining a healthy work-life balance.