Junior Executive - Maintenance

About the Company

KONE is a global leader in delivering superior people flow experiences, moving more than one billion people daily across over 60 countries with a workforce of over 60,000 professionals. The company offers elevators, escalators, automatic building doors, and comprehensive maintenance and modernization solutions, enhancing building value throughout their lifecycle. KONE focuses on creating safe, convenient, and reliable journeys in taller, smarter buildings.

Role Overview

KONE India is growing and invites applications for the position of Junior Executive Maintenance at its Kozhikode location. This role is crucial for ensuring high-quality maintenance service and customer satisfaction on-site.

Key Responsibilities

• Maintain strong customer relationships by delivering quality services and clear, proactive communication regarding job status and arrival times.
• Ensure precise, real-time reporting of work performed to maintain accuracy in company systems and customer notifications.
• Serve as an ambassador of KONE by fostering excellent relationships with customers, contacts, and end-users at the site.
• Maintain stringent oversight of equipment safety and operational performance.
• Manage the safety and environment of the site during maintenance activities.
• Identify and report site risks promptly to supervisors; take immediate action if high risks are detected, following escalation protocols.
• Recognize unplanned repair needs, seek necessary approvals, and execute repairs accordingly.
• Ensure safe practices during all service operations in line with maintenance and safety guidelines.
• Plan and execute service visits including scheduled maintenance, callouts, and repairs, adhering to time frames and quality standards.
• Collaborate with supervisors to manage workload efficiently and report sales leads when identified.
• Submit accurate timesheets based on completed work.
• Manage onsite inventory including tools, van equipment, spare parts, ensuring proper storage, maintenance, and requisition.
• Contribute to product, method, and safety improvements by providing feedback to the Product and Customer Management (PCM) organization and supervisors.
• Keep supervisors regularly informed on all relevant matters.
• Remain knowledgeable about lift technologies and participate in all required training programs.
• Potentially provide coaching or training to team members as delegated by supervisors.

Candidate Profile

• Minimum of three years’ experience in maintenance roles supported by relevant educational qualifications.

What KONE Offers

• Opportunities for career development within a respected global firm.
• Comprehensive reward packages designed to motivate and engage staff.
• Access to extensive learning and professional development programs.

Company Culture and Values

KONE fosters an innovative and collaborative environment valuing employee contributions and engagements. Commitment to sustainability, ethical business practices, and promoting a respectful workplace are integral. The company promotes work-life balance and supports the achievement of both personal and career aspirations.