Service Desk Engineer

Position Overview

Tap Growth ai is actively looking for a dedicated Service Desk Engineer based in Singapore. This role entails delivering frontline technical support and swiftly addressing IT-related problems. The successful candidate will excel in a fast-moving workplace, have strong problem-solving capabilities, and a passion for assisting users with technology issues.

Key Responsibilities

• Deliver first-level technical support for hardware, software, and networking issues.
• Efficiently troubleshoot and resolve incidents through phone, email, or face-to-face interaction.
• Maintain precise records of issues and corresponding solutions within a ticketing platform.
• Coordinate with IT departments to escalate and resolve complex challenges.
• Provide clear stepwise guidance and promote best practices to end-users.
• Meet the service level agreements by ensuring prompt ticket resolutions.

Required Qualifications

• Previous experience in IT support or helpdesk roles.
• Strong analytical abilities and meticulous attention to detail.
• Outstanding communication skills and ability to work well with others.
• Understanding of Windows and Mac Operating Systems, Microsoft Office applications, and networking principles.
• Capability to work both autonomously and collaboratively within a team setting.

Additional Information

• Location: Singapore office-based role.
• Work Mode: Onsite, working from the office.
• Employment Type: Full-time position.