Service Coordinator

Overview

We are inviting applications for the position of Service Coordinator to join the Enliven team based in Tauranga. This role focuses on providing high-quality, person-focused home and community support services. Reporting to the Lead Service Coordinator, the incumbent will oversee flexible, restorative services centered on the needs and priorities of the people supported. The position requires collaboration with service users, families, support workers, allied health professionals, and external partners to coordinate services effectively and ensure compliance with Enliven's model and contractual obligations.

Key Responsibilities

• Ensure timely and appropriate support for service users through effective service coordination
• Conduct clinical assessments and reviews for clients with non-complex needs
• Create and maintain personalized support plans that promote independence and wellbeing
• Assist with rostering and scheduling, ensuring suitable matching between support workers and service users
• Develop and nurture strong partnerships with NASC, DHBs, GPs, and community organizations
• Participate in reporting, quality assurance, and initiatives aimed at service enhancements
• Support staff development and foster a positive team environment
• Practice in a culturally respectful manner that recognizes Tangata Whenua

Candidate Profile

• Registered Nurse, Physiotherapist, or Occupational Therapist qualification is essential
• Possession of a full New Zealand driver's license without restrictions
• Experience in aged care, community health, or rehabilitation environments
• Proven skills in assessment, documentation, and care planning
• Background in coordinating services and collaborating with multidisciplinary teams
• Ability to prioritize and manage competing demands in a dynamic workplace
• Strong communication and problem-solving capabilities
• Alignment with the values upheld by Enliven and Presbyterian Support Northern

Employee Benefits and Work Culture

We champion diversity and inclusion, evidenced by being a dementia-friendly organization, holding a DVFREE Tick accreditation, membership in Te Uru Tāngata Centre for Workplace Inclusion, and participation in the Pride Pledge. Benefits extended to staff include:

• Access to the Boost Programme offering discounts and deals on services and memberships
• A $200 referral bonus for successful recruitment of friends or family
• Recognition programs celebrating employee tenure and values demonstration
• Additional 5 days’ long service leave after 5 years
• KiwiSaver contributions above base salary
• Option to purchase up to 10 extra annual leave days annually
• Confidential wellbeing support via the Employee Assistance Programme
• Complimentary annual flu vaccinations
• Scholarship opportunities for ongoing professional and academic development

Additional Information

For a detailed Role Profile, contact the recruitment team via email. Explore more about Enliven and other positions within Presbyterian Support Northern through the official careers platform.