Customer Care Coordinator

About the Role

As a Customer Care Coordinator, you will oversee the scheduling and management of support worker rosters, ensuring that client requirements are consistently met and that services operate smoothly. This key position requires collaborating with internal teams to resolve scheduling challenges and enforce policy compliance. The role is based in Penrose, Auckland, involves 40 hours of work per week, and is fixed term until February 2027.

Key Responsibilities

• Create and manage rosters for support workers to guarantee adequate service coverage.
• Collaborate closely with internal teams to coordinate schedules and resolve conflicts.
• Maintain adherence to organisational policies and client-specific requirements.

Required Skills and Experience

• Demonstrable background in customer service or call centre environments.
• Strong verbal and written communication capabilities.
• Uphold professional integrity, including respecting confidentiality and privacy standards.
• Able to function independently while also contributing effectively as a team member.
• Effective prioritisation and time management skills complemented by excellent organisational abilities.
• Proficiency with computing systems, particularly Microsoft Office suite.
• A proven track record of being a supportive and collaborative team player.

About Presbyterian Support Northern

Presbyterian Support Northern is a not-for-profit organisation providing vital health and social services from Taupo to Whangarei, recognized for its Enliven, Family Works, Lifeline, and Shine programmes. We champion diversity and inclusion, uphold core values such as Hope, Trust, Compassion, Partnership, and Tangata Whenua, and strive to empower clients to lead better lives with greater community engagement.

Diversity and Inclusion

We foster a workplace culture that embraces and respects diversity, including being a dementia-friendly employer, DVFREE Tick Accredited, a member of the Te Uru Tāngata Centre for Workplace Inclusion, and a signatory of the Pride Pledge.

Employee Benefits

• Access to the Boost Programme offering special deals, gym memberships, and seasonal offers across numerous brands.
• A $200 referral bonus for successful recruitment of family or friends to the organisation.
• Recognition programmes celebrating employees' dedication and embodiment of company values.
• Long service leave incentive: an additional 5 days granted after 5 years of service.
• KiwiSaver contributions over and above base salary.
• Option to purchase up to 10 additional days of annual leave annually.
• Confidential wellbeing support and resources available via Employee Assistance Programme.
• Complimentary annual flu vaccinations to support employee health.
• Opportunities for scholarship funding to support professional growth and further education.

Contact and Further Information

For queries or to request the detailed role profile, email Enliven.Recruitment@psn.org.nz.