Service Coordinator

Role Overview

Join our East Tamaki branch as a Service Coordinator playing a crucial role in supporting our evolving Technical team. This permanent full-time position operates Monday to Friday from 7:30 AM to 4:00 PM, based in Auckland, New Zealand. You will be the vital link between customers and field technicians, coordinating service operations to keep equipment running efficiently.

Key Responsibilities

• Plan and organize preventative maintenance schedules, address breakdown repairs, and coordinate regulatory inspections to maintain peak equipment performance.
• Prepare and convert service and repair quotations, interpret parts requirements, and estimate labor costs, ensuring prompt and accurate customer solutions.
• Maintain proactive and regular communication with customers, managing expectations and providing work status updates.
• Identify opportunities for additional maintenance services to help expand the service department.
• Adapt to varied daily tasks in a dynamic work environment where no two days are alike.

Candidate Profile

• Demonstrated experience in customer service, service coordination, or maintenance scheduling roles.
• Background or familiarity with mechanical or similar technical settings is a plus.
• Strong problem-solving skills with the ability to prioritize tasks and deliver excellent customer service.
• Proficient administrative skills, including solid knowledge of MS Office.
• Effective communication abilities, confidence, and adaptability to thrive in a fast-paced, customer-oriented environment.

About Us

Hyster New Zealand is a subsidiary of Adaptalift Group, a leading materials handling hire and sales company in Australasia with over 40 years of experience. As a family-operated group, we emphasize safety and customer satisfaction in our daily operations.

Additional Information

• Permanent full-time position based in East Tamaki.
• Working hours: Monday to Friday, 7:30 AM to 4:00 PM.
• Position available in Auckland, New Zealand.