Service Advisor

About IJM Toyota

IJM Toyota operates as a part of the expanding IJM Group Punjab, aiming to strengthen its presence within the Delhi NCR region. The dealership emphasizes delivering superior automotive sales and service in accordance with Toyota’s standards for reliability and customer care. The Ludhiana branch offers a professional environment where employees can grow while supporting the group’s expansion initiatives.

Role Overview

As a Service Advisor based full-time at the Ludhiana location, you will be the primary point of contact for customers, addressing their vehicle concerns with professionalism and precision. Your responsibilities include preparing accurate job cards and service estimates, coordinating with workshop technicians to ensure high-quality, timely aftersales service, and keeping customers updated on service progress, associated costs, and suggestions. Additionally, you will manage service bookings, follow up on service completion, facilitate vehicle delivery, and strive to enhance customer satisfaction and loyalty.

Responsibilities

• Welcome customers and capture detailed information about their vehicle issues.
• Generate precise job cards and provide transparent service cost estimates.
• Collaborate closely with the technical and workshop teams for efficient service turnaround.
• Maintain continuous communication with customers regarding service updates and recommendations.
• Schedule service appointments, perform follow-ups, and handle vehicle handovers.
• Maintain and update service records systematically.
• Promote additional services and accessories as per dealership guidelines.
• Ensure compliance with Toyota’s operational standards and dealership procedures.

Essential Qualifications and Skills

• Strong focus on customer service excellence and satisfaction.
• Effective communication skills for interacting with both customers and internal staff.
• Basic knowledge of automotive aftersales service and maintenance.
• Preferably prior experience in an automotive dealership or service center environment.
• Capability to work under pressure and manage multiple customer needs simultaneously.
• Basic proficiency in computer usage related to dealership management and service booking software.
• Educational background in automotive technology, engineering, business, or similar fields is advantageous.
• Demonstrated problem-solving mindset and adherence to ethical, customer-oriented work practices.