Service Administrator

About Logicalis Asia Pacific

Logicalis Asia Pacific is a leading AI-driven technology integrator with over 7,000 professionals across 30 territories serving more than 10,000 clients worldwide. As Architects of Change™, we help organisations in APAC accelerate their transition to AI-ready enterprises by delivering a range of services including cloud, connectivity, collaboration, cybersecurity, and managed services. Our culture emphasizes inclusion, trust, and ongoing development, making Logicalis a Great Place to Work® Certified™ organisation across multiple APAC markets.

Job Responsibilities

• Drafting and managing Service Agreements and related third-party contracts.
• Linking all third-party contracts to appropriate agreements.
• Creating Work Orders linked to Service Agreements.
• Generating new contracts and renewals and coordinating signatories.
• Updating backlog contracts for all active Service Agreements.
• Sending renewal reminders to customers biweekly starting 90 days before contract expiry.
• Maintaining equipment lists across various platforms.
• Providing quarterly updates on End of Life and End of Support reports.
• Producing renewal proposals and quotes for customers.
• Collaborating with internal teams to resolve order processing and license expiration issues.
• Calculating service costs and preparing quotes for account representatives within deadlines.
• Assisting sales teams with service and support inquiries.
• Monitoring customer renewal trends and service-related data.
• Executing other ad-hoc tasks as assigned.

Desired Traits

• Proactive, independent, and results-driven mindset.
• Ability to establish trust and rapport with vendors efficiently.
• Collaborative team player that works well across departments.
• Strong appreciation and understanding of operational workflows to manage risks and issues.

Qualifications

• Diploma or higher qualification in IT, Business, or a related discipline.
• Customer service orientation is essential.
• Self-motivated, with a team-oriented attitude and eagerness to learn.
• High proficiency in verbal and written English communication.
• Advanced skills in Microsoft Word, Excel (particularly VLOOKUP, Pivot Tables, and Dashboards), and PowerPoint.
• Competence in effectively presenting information to customers and internal stakeholders as needed.
• Knowledge of Cisco products is preferred.

Additional Information

Applicants should note that Logicalis adheres to data privacy standards in processing personal information submitted during recruitment. The company is committed to fostering a diverse and inclusive work environment where all employees can excel.