Senior UX Researcher

About DocuWare

DocuWare is a forward-thinking company known for its global, international teams, flat organizational structures, and open culture that promotes active engagement from employees. The company embraces mobile working and flexible schedules as standard practice. Working at DocuWare means contributing to digital solutions that transform everyday work across numerous industries.

Role Overview and Responsibilities

As a Senior UX Researcher within the Product Management team, you will significantly influence enhancing the user experience and usability of all DocuWare’s offerings. You will define and execute impactful research strategies, using various research approaches including foundational, generative, and evaluative studies. Your work will entail planning, conducting, and interpreting research and testing around UX concepts and designs. Collaboration with product managers, designers, developers, and other departments is essential to convert research findings into effective product improvements.

• Plan research projects collaboratively with stakeholders to set strategic goals.
• Manage and perform qualitative and quantitative studies to investigate user ideas, features, and designs.
• Communicate user insights effectively to influence product development decisions.
• Create engaging deliverables such as reports, jobs-to-be-done frameworks, and journey maps to share findings.
• Work closely with cross-functional teams to drive user-centered product evolution.
• Champion user needs and advocate for user-centric design within multidisciplinary teams.
• Provide mentorship to UX researchers, designers, and product managers to cultivate a user research-oriented and data-driven culture.

Qualifications and Experience

• A degree in Psychology, Business Psychology, Human Factors, Human-Computer Interaction, UX Market Research, Interaction Design, or similar fields.
• Several years of professional UX research experience in a business-to-business (B2B) setting, ideally including SaaS environments.
• Proven history of collaborating within product development processes alongside design, management, and development teams.
• Strong expertise in various quantitative and qualitative research methodologies, alongside solid understanding of test design, statistics, and data analysis.
• Excellent analytical and conceptual skills, with strategic thinking to derive meaningful and actionable insights from research data.
• A proactive mindset to seek innovation opportunities and collaborate across multiple stakeholders in product development.
• Passion for user research and ability to effectively communicate its value across diverse parts of an organization.
• Fluency in German and English, both spoken and written.

Employee Benefits and Company Culture

• Work within globally distributed international teams located in Germering, New York, Sofia and other locations.
• Flexible working locations and hours, including options for mobile work and modern office settings.
• Comprehensive onboarding with personalized ongoing training, including conferences and team-building initiatives.
• Generous leave with 35 vacation days annually, sports programs, massage services, recreational facilities like a football table, and relaxation areas.
• Complimentary Fairtrade coffee with organic milk or oat milk, nutritious snacks, fresh fruit, and subsidized lunch options.
• Frequent employee and team events, offering both virtual and in-person collaboration opportunities worldwide.
• Commitment to sustainability and social responsibility, including paperless workflows and support for community organizations and sports clubs.
• Excellent office accessibility options such as leased e-bikes, train connections, and highways A96/A99, including free on-site e-car charging.
• Company pension plan contributions to support employee health and financial security.
• A stable position within a well-established and growing company.
• Additional perks offering customizable options like Bonago, E-Gym memberships, or subsidized public transport passes.
• Use of up-to-date technologies throughout the organization.
• Opportunity for 30 days of working remotely from abroad annually to gain international experience.
• Family-first benefits including priority daycare registration in Germering, though not guaranteed.
• Buddy program to aid new employees in acclimating during their first weeks.

Company Values

• Customer-Centric: Maintaining close relationships with customers to continuously innovate and ensure their success.
• Decent: Emphasizing respect, helpfulness, and reliability in interactions with customers, partners, and colleagues.
• Dynamic: Committed to constant improvement by measuring results, seeking input, and swiftly acting on opportunities.
• Passionate: Driven by love for their work, aiming ambitiously through focus, teamwork, and enjoying collaboration.

Application Process

• Optional initial conversation with a recruiter to establish rapport and address general questions.
• Interviews with recruiter and hiring manager.
• Presentation of a use case, meeting the team, and a tour of the office.

About the Hiring Partner

Sarah Jagenow is the Recruiting & Employer Branding Specialist overseeing this role.