Senior Telesales Associate

About the Position

DMC Gardens is seeking a seasoned and assured Telecaller to enhance our real estate sales efforts. The role is based in Salem, Tamil Nadu, within the Sales & Customer Relations department.

Key Duties

• Place outbound calls to prospective clients from leads generated through marketing campaigns.
• Assess client needs regarding budget and property preferences.
• Provide detailed explanations of project locations, features, amenities, pricing, and payment plans.
• Develop trust and rapport with clients via phone conversations.
• Encourage prospective customers to arrange site visits.
• Perform consistent follow-ups with prospects who have expressed interest but not yet visited.
• Facilitate further follow-ups post-site visits to guide clients toward booking decisions.
• Address and resolve customer inquiries and objections professionally.
• Coordinate schedules for site visits with the sales and site teams.
• Maintain precise records of calls, follow-ups, visits, and client statuses.
• Strive to meet monthly goals related to site visits and conversions.
• Assist the sales team in converting qualified leads into confirmed bookings.

Candidate Profile

• Previous experience in telecalling, telesales, inside sales, or specifically in real estate telecalling roles.
• Exceptional communication and persuasion capabilities.
• Fluency in Tamil; proficiency in English communication is advantageous.
• Confidence and comfort in phone-based interactions with customers.
• Strong skills in maintaining regular follow-ups.
• Competence in managing objections and persuading clients tactfully.
• Goal-driven mindset with motivation tied to incentive structures.
• Ability to build and maintain effective customer relationships.
• Experience in real estate is a valuable plus.

Compensation and Rewards

• Competitive fixed monthly salary reflecting experience and skills.
• Incentive bonuses awarded upon successful sales closures.
• Opportunity to enhance earnings tied directly to performance metrics.
• Potential to increase incentives through high sales achievement.

Success Metrics

The ideal candidate will adeptly transform leads into conversations, convert these into committed site visits, conduct diligent follow-ups, and ultimately secure bookings.

Ideal Applicants

This role suits telecallers who thrive on client interaction, excel in persuasion, maintain persistent follow-ups, have a strong interest in sales, and seek to augment their income via performance bonuses. Confidence on the phone and a track record of converting inquiries into visits and sales is essential.