Senior Sales Operations Analyst

About the Company

ServiceNow was founded by engineer Fred Luddy, who created a tool to automate a repetitive task for a colleague, inspiring a vision to liberate workers from mundane tasks and enable them to focus on impactful work. Today, ServiceNow serves as an AI-driven control center for business transformation, integrating AI, data, and workflows to help 85% of the Fortune 500 companies enhance productivity and efficiency. The company is cultivating an AI-native culture where innovation and talent drive continued growth.

Role Overview

The Senior Sales Operations Analyst acts primarily as a strategic Business Partner and advisor to the Workflow Leader, playing a key role in sales forecast management, fiscal planning, pipeline analysis, and revenue optimization.

Key Responsibilities

• Serve as the primary Business Partner and advisor to the Workflow Leader.
• Participate in forecast meetings, supporting sales management with weekly forecast consolidation.
• Conduct pipeline reviews and establish best practices to improve forecasting accuracy.
• Lead fiscal planning for workflows by coordinating cross-functional and core business leaders to ensure aligned planning.
• Analyze existing customer licensing, product usage, and identify opportunities for additional revenue.
• Propose innovative pricing and payment solutions balancing customer requirements and pricing policies.
• Collaborate with Deals Desk, Finance, and Legal teams on matters such as revenue recognition.
• Coordinate with Order Management to verify accuracy of booked sales opportunities within the ServiceNow sales automation platform.
• Support licensing compliance requirements for the sales organization.
• Partner with Sales Managers and Account Executives to discover opportunities to expand revenue, improve Salesforce efficiency, and scale business operations.
• Work closely with Channel & Alliance Sales teams on partner calls to ensure clarity on pricing policies and deal strategies.

Qualifications and Skills

• Experience integrating AI tools into work processes, decision-making, or problem-solving, such as utilizing AI-driven insights, automating workflows, or assessing AI’s potential impacts.
• 2 to 4 years of demonstrated experience in Sales Operations within a software sales environment.
• Strong organizational abilities with close attention to detail and capability to thrive in a fast-paced setting.
• Proficiency in Microsoft PowerPoint, Word, and Excel.
• Experience using Customer Relationship Management (CRM) systems.
• Past experience supporting sales representatives and managing sales territories.
• Exceptional listening, analytical, and organizational skills.
• Team-oriented with a positive attitude and ability to work in a rapid environment.
• Advanced analytical and problem-solving skills including conflict resolution abilities.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to juggle multiple priorities in a demanding and fast-moving environment.
• Hands-on approach with thorough attention to detail.
• Sales experience in Software as a Service (SaaS) is advantageous.
• Results-driven mindset.

Additional Information

Work Personas: ServiceNow approaches work flexibility with trust, assigning work persona categories (flexible, remote, or in-office) based on job requirements and employee location. Eligibility for a work persona may be verified through assessment of proximity of residence to the nearest ServiceNow office.

Equal Opportunity Employer: ServiceNow is committed to providing equal employment opportunities to all qualified candidates irrespective of race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other legally protected category. Candidates with arrest or conviction records are also considered following applicable laws.

Accommodations: The company aims to provide an inclusive and accessible experience for all candidates. Those requiring accommodation during the application process may contact ServiceNow's talent team directly for support.

Export Control Regulations: Employment for roles involving controlled technology is contingent on receiving necessary export licenses or approvals as required by government regulations.