Senior Sales Associate

Overview

The Senior Sales Associate at Kushals Retail Pvt Ltd plays a pivotal role in delivering outstanding customer service, driving sales, and ensuring smooth daily operations. This position requires a customer-oriented approach, adaptability to change, and leadership capabilities to support the store manager and lead the team effectively.

Key Responsibilities

• Develop and nurture strong customer relationships by understanding their preferences and offering tailored solutions.
• Handle customer concerns professionally, ensuring swift resolution and continuous feedback collection to enhance products and services.
• Meet and exceed store sales targets through solution-based selling, upselling, cross-selling, and effective negotiation techniques.
• Adapt quickly to evolving customer needs and share insights with the team to improve performance.
• Make informed operational decisions and manage store activities independently when the store manager is unavailable.
• Oversee inventory management by preventing shrinkage, assisting with stock control, replenishment, and accurate record-keeping.
• Enforce company policies and standard operating procedures, escalating operational bottlenecks when necessary.
• Resolve escalated customer issues professionally and lead by example to promote accountability, goal achievement, and ethical behavior among team members.
• Support and mentor both new and existing employees to enhance their product knowledge and customer service skills.

Candidate Requirements

• Minimum HSC educational qualification with at least 2 years experience in retail; graduates with 2 years retail experience are also eligible.
• Age must be between 20 and 35 years.
• Basic proficiency in computer use and familiarity with Microsoft Office.
• Demonstrated consistent success in surpassing sales targets.
• Experience delivering excellent customer service and building lasting relationships.
• Capable of mentoring team members effectively.
• Familiar with cash handling and inventory processes.
• Proficient in POS systems and other related retail technologies.
• Understanding of visual merchandising concepts.
• Exhibits a positive, enthusiastic demeanor along with excellent personal grooming and presentation.
• Ability and willingness to work flexible hours and shifts.