Senior Sales Associate

About the Role

The Senior Sales Associate at Kushals Retail Pvt Ltd plays a pivotal role in leading by example to deliver outstanding customer service, achieve sales goals, and maintain excellent store operations. Operating within the retail stores department and reporting directly to the Store Manager, this role demands a customer-centric approach combined with adaptability and leadership skills.

Key Responsibilities

• Build strong relationships with customers by understanding their preferences and providing personalized solutions.
• Resolve customer concerns professionally and ensure their satisfaction.
• Collect customer feedback to improve product offerings and service standards.
• Meet and exceed store sales targets consistently.
• Drive sales by recommending suitable products and services based on customer needs.
• Focus on upselling higher-value products to enhance average transaction sizes.
• Use upselling and cross-selling techniques effectively to boost customer engagement.
• Handle negotiations and objections to convert prospects into loyal clientele.
• Adapt to evolving customer demands and share insights with the team to enhance sales strategies.
• Address operational challenges proactively and manage resistance to change.
• Quickly learn and apply new processes or strategies to improve sales and service.
• Make informed operational decisions using analytical thinking.
• Take charge of store operations in the Store Manager’s absence, ensuring smooth workflow.
• Control inventory shrinkage by careful monitoring and minimizing discrepancies.
• Support inventory management tasks including replenishment, stock-taking, and tracking product turnover.
• Maintain accurate inventory records and adhere to operational policies and SOPs, escalating issues when necessary.
• Handle escalated customer complaints promptly, ensuring professional resolution.
• Lead by example to foster accountability, motivation, and ethical behaviours within the team.
• Assist in the training and mentoring of new and existing team members to deepen product knowledge and service quality.

Candidate Requirements

• Minimum Higher Secondary Certificate (HSC) with at least 2 years of retail experience or graduates with 2 years of retail experience.
• Age requirement: between 20 and 35 years old.
• Basic proficiency in computers and Microsoft Office applications.
• Demonstrated history of consistently surpassing sales targets.
• Strong background in delivering excellent customer service and building durable customer relationships.
• Experience in mentoring team members is desirable.
• Skilled in managing cash transactions and inventory control.
• Familiarity with Point of Sale (POS) systems and relevant retail technologies.
• Knowledge of visual merchandising concepts.
• Possess a positive, enthusiastic attitude.
• Maintain excellent personal presentation and grooming standards.
• Willingness and flexibility to work varied shifts.