Counter Sales Executive

Job Overview

This role involves actively engaging with customers to understand their preferences and suggesting appropriate jewelry pieces that match their needs. The candidate will be responsible for handling customer inquiries with professionalism and escalating more complicated matters when necessary.

Key Responsibilities

• Exhibit comprehensive knowledge of the products including their features and benefits to communicate value effectively to customers.
• Help achieve store sales goals by promoting the jewelry collections and ongoing offers.
• Keep abreast of the latest collections, promotions, and store updates to provide informed service.
• Adapt to various shift schedules, fulfill store demands, and accept transfers within the cluster as needed.
• Maintain punctuality and willingly undertake additional duties as assigned.
• Assist in essential store operations such as receiving deliveries, managing online orders, packaging, restocking, and maintaining visual merchandising standards.
• Ensure the store environment is tidy, well-organized, and visually appealing to customers.
• Adhere strictly to standard operating procedures, company policies, and security measures to prevent theft.
• Collaborate closely with colleagues to facilitate smooth daily store operations.
• Approach customer grievances with sensitivity, employing sound judgment during challenging interactions.

Additional Information

The candidate may be required to work various shifts and occasionally be transferred within the retail cluster to meet business needs.