Senior Renewals Specialist

About OutSystems

OutSystems is revolutionizing digital transformation worldwide by enabling organizations to rapidly create enterprise-grade applications with efficiency. With a growing footprint in the APAC region from Singapore, OutSystems is expanding its team to include a Senior Renewal Specialist, a role central to customer retention and commercial success within our AI-driven platform.

Position Summary

This senior role involves managing a strategic portfolio of renewal contracts, acting not only as a commercial negotiator but also as an advisor fostering strong, long-term customer relationships. Candidates must operate with entrepreneurial agility to navigate complex sales environments and identify revenue growth opportunities through renewals.

Key Responsibilities

• Develop and implement strategic negotiation approaches that maximize contract value while strengthening customer satisfaction and trust through win-win outcomes.
• Engage proactively with enterprise clients to ensure timely and efficient renewals, leveraging usage data to assess contract health.
• Maintain accurate forecasts for assigned territories, identifying potential risks and coordinating swift resolution with internal teams.
• Collaborate with account teams to uncover upselling and cross-selling opportunities during the renewal process.
• Work closely with cross-functional departments such as Sales, Legal, Customer Success, Pricing, Revenue Operations, and Product Management to align renewal strategies.
• Ensure highest standards of operational efficiency by maintaining pristine CRM data, accurate quotes, and dependable forecasting.

Candidate Profile

The ideal candidate is a resilient and communicative professional with a sharp commercial mindset and authentic customer empathy.

Required Qualifications

• 1 to 3 years of experience in Account Management, Customer Success, Renewals, or Sales roles.
• Preferably 1 to 3 years’ industry experience within Technology or SaaS sectors.
• Excellent verbal and written English communication skills with proven customer engagement abilities.
• Demonstrated capability to collaborate effectively across various corporate functions.
• Fluency in English at a business level.

Preferred Attributes

• Ability to interface confidently with C-Suite and senior executives as well as day-to-day software users.
• Strong presentation skills including moderating executive meetings and hosting webinars.
• Strategic thinker with strong problem-solving and decision-making skills in complex commercial contexts.
• Highly entrepreneurial to thrive in a fast-paced, evolving SaaS environment.

Compensation and Benefits

• Competitive base salary with bonus incentives.
• Full CPF contributions adhering to Singaporean labor laws.
• Comprehensive private health insurance for employees and eligible dependents.
• Generous annual leave of 22 days plus Singapore public holidays with flexible work arrangements promoting work-life balance.
• Budget and resources allocated for career development, negotiation training, and continuous learning.
• Opportunity to be part of a diverse and inclusive global team pioneering the future of enterprise software.

Additional Information

OutSystems leads as an AI development platform trusted globally by major brands across multiple industries. Our values center on trust, innovation, customer success, and alignment within an inclusive culture that welcomes diversity and equal opportunity. Located in Singapore, this role blends hybrid work flexibility with a vibrant tech community and global collaboration.