Senior Product Operations Manager (EMEA)

About Deel

Deel is a comprehensive payroll and HR platform designed for global teams, aiming to unlock worldwide opportunities for individuals, teams, and businesses. Integrating HRIS, payroll, compliance, benefits, performance, and equipment management, Deel operates across more than 150 countries with AI-enhanced tools and a proprietary payroll infrastructure. Our diverse workforce of 7,000 employees spans over 100 nations and 74 languages, fostering a culture of learning and innovation.

Recognized as a leading SaaS company, Deel revolutionizes the connection between global talent and enterprises, facilitating borderless hiring and career growth. In 2024, Deel disbursed $11.2 billion in payments across nearly 100 currencies and provided healthcare benefits across 109 countries. Our accolades include CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and consistent high customer satisfaction ratings.

Role Overview

The Senior Product Operations Manager for Global Payroll is pivotal in bridging product strategy, go-to-market execution, and day-to-day operations, impacting sales, support, and customers worldwide. This role primarily focuses on the EMEA region, offering autonomy and cross-functional collaboration without micromanagement.

Key Responsibilities

• Manage the customer feedback loop by gathering, distilling, and translating diverse feedback from sales and support teams into actionable insights for product managers, ensuring solutions align with market needs.
• Clarify ambiguities by coordinating across teams, asking targeted questions, and delivering precise decisions and recommendations.
• Manage operational tasks related to payroll, leveraging AI tools for automation while exercising sound judgment to intervene when exceptions arise.
• Maintain expert knowledge of the EMEA regional market, regulatory environment, and payroll complexities to inform product and executive leadership.
• Exercise autonomy with clear decision-making authority, escalating only high-impact decisions while maintaining progress independently.

Candidate Profile

• Minimum of 5 years' experience in product operations, customer success operations, or roles focused on converting feedback into product strategy.
• Proven resourcefulness in overcoming obstacles without needing delegation; able to collaborate with multiple teams to resolve customer problems.
• Comfortable making informed decisions with limited data, learning iteratively, and owning the outcomes.
• Strong familiarity with product features and capabilities sufficient to address questions and troubleshoot edge cases effectively.
• Proficient in data analysis, including the use of SQL, spreadsheets, and analytics platforms to derive insights independently.
• Ability to manage high-pressure, real-time operational demands while focusing on meaningful outcomes rather than mere activity.

Preferred Qualifications

• Background in payroll operations or finance operations within complex, client-facing environments.

Work Environment and Culture

You will operate with the autonomy of a founder, maintaining concentrated focus, navigating ambiguity expertly, and providing data-driven, clear communication. The role reports to a senior leader in the Global Payroll organization and collaborates closely with other operational leaders and product managers worldwide.

Compensation and Benefits

• Salary ranges are presented as gross base salaries in USD, reflective of role, experience, skills, and location, with potential commission for commercial roles.
• Localized offers will convert salary into local currency aligned with market standards.
• Stock grant opportunities depending on role and location.
• Additional benefits and perks vary based on employment status and country.
• Flexible remote work with optional access to WeWork facilities.

Equal Opportunity and Accessibility

Deel is an inclusive employer encouraging applications from all qualified individuals regardless of race, gender, religion, or protected characteristics. Reasonable accommodations for applicants with disabilities are available upon request throughout the hiring process.

Hiring Process

The selection process includes interviews and role-related assessments, occasionally considering informal relevant background information, conducted in compliance with privacy and fairness obligations. Automated Employment Decision Tools and AI systems may assist evaluation, with human oversight maintained for final hiring decisions.