Senior Product Manager

About Trustpilot

Trustpilot is a profitable and fast-growing FTSE-250 company focused on becoming the universal symbol of trust. Hosting the world's largest open customer review platform, Trustpilot aims to connect consumers and businesses globally through reliable reviews. With over 350 million reviews and a global workforce exceeding 1,000 employees, the company fosters a culture of collaboration, inclusion, and innovation.

Role Overview

We are searching for an experienced Senior Product Manager to lead a critical product domain. Working closely with cross-functional, including remote, agile squads, you will spearhead innovation and product development amid rapidly evolving consumer decision-making technologies. This role requires ownership from product discovery through strategic roadmap planning and execution, aligning with both customer demands and company objectives.

Key Responsibilities

• Lead and mentor cross-functional agile teams through all stages of the product lifecycle for complex product lines.
• Define and own long-term product discovery and strategic roadmaps, ensuring alignment with business goals and customer needs.
• Partner with designers, engineers, data scientists, and senior stakeholders to deliver new features and enhance existing products.
• Utilize structured product management frameworks to prioritize feature development and enhancements effectively.
• Conduct comprehensive user research and data analysis to uncover ambiguous, strategic opportunities and conceive new product visions.
• Base decision-making on clear priorities, supported by quantitative and qualitative data metrics to measure product success.
• Communicate product strategies, project progress, and risks to executive leadership and internal teams to secure strategic alignment.
• Build strong collaboration links between sales, marketing, and customer service to promote product-centric mindsets and facilitate organizational change.
• Inspire teams to deliver high performance through a culture of collaboration and innovation, while mentoring junior Product Managers.

Candidate Profile

• Proven product management experience within agile environments, with a record of delivering impactful products and driving measurable business outcomes.
• Deep understanding of product management disciplines, including roadmap creation, long-term strategy, and agile practices.
• Strong experience collaborating in cross-functional teams and influencing senior executives without direct authority.
• Proficient in user research methodologies, A/B testing, and data-driven decision making to independently steer product direction and development.
• Expertise in establishing and monitoring relevant key performance indicators and success metrics.
• Keen interest in emerging technologies and their ability to enhance product areas and user experiences.
• Excellent communication skills and capability to manage executive-level stakeholders, aligning diverse teams around unified long-term goals.

Benefits and Perks

• Flexible work arrangements tailored to balance personal priorities.
• Competitive salary complemented by bonus opportunities.
• Starting with 25 days of annual leave, increasing to 28 days after two years with the company.
• Two paid volunteering days annually to support community engagement.
• Access to continuous learning resources via Trustpilot Academy and Blinkist subscriptions.
• Pension scheme and life insurance coverage.
• Health cash plan, online GP services, and 24/7 Employee Assistance Program.
• Complimentary membership to Headspace for mindfulness and mental wellness.
• Paid parental leave benefits.
• Season ticket loans and cycle-to-work schemes.
• Central office location featuring regular community-driven pop-up events and team socials.
• Opportunities to engage in company-wide celebrations, Employee Resource Group activities, and extensive discount programs across various domains.

Inclusivity and Additional Information

Trustpilot is committed to fostering an inclusive workplace that embraces diversity of thought, background, and experience. All applications are welcomed regardless of race, gender identity, sexual orientation, disability status, age, or veteran status. The company is dedicated to maintaining data privacy and provides reasonable adjustments for applicants with disabilities upon request.