Senior Product Manager - Data Analytics & Engineering (Contract)

About the Role

The Monetary Authority of Singapore's (MAS) Data Analytics & Engineering Division (DAE), situated within the Technology Group, focuses on delivering business value by leveraging data-driven insights. This team emphasizes strategic initiatives, in-house product development, standardization, tooling support, fostering a product-oriented mindset, knowledge sharing, and collaborations.

Key Responsibilities

• Handle daily operational management of production systems including incident handling, log analysis, and system component oversight.
• Lead root cause analysis (RCA) for incidents and service performance issues, identifying deeper systemic problems and driving cross-departmental enhancements.
• Continuously optimize systems through monitoring to detect bottlenecks and recommend structural or procedural refinements to avert future challenges.
• Manage technical troubleshooting, escalating complex issues appropriately while proposing preventive and long-term resolutions.
• Maintain and improve Standard Operating Procedures (SOPs) by integrating lessons learned and industry best practices to boost operational efficiency.
• Ensure SLA and SLO compliance through constant monitoring and implement corrective actions when necessary.
• Identify operational inefficiencies and collaborate across development, infrastructure, and business teams to resolve them.
• Lead post-incident evaluations and translate results into actionable improvements across tech and process landscapes.
• Oversee full product lifecycle management from concept to launch and beyond, ensuring product maintains business value and operational effectiveness.
• Drive product development under Agile frameworks, organizing ceremonies and evaluating project metrics to secure timely and quality delivery.
• Manage risks, resources, and adhere to quality and security benchmarks throughout projects.
• Balance new feature creation with system stability, making prudent trade-offs.
• Ensure ICT governance audits and practices comply with standards.

Candidate Profile

• Minimum 8 to 10 years of direct experience in Day 2 operations managing data science platforms, analytics infrastructures, or comparable tech systems in production.
• Proven skills in RCA with capability to deliver immediate fixes and strategic cross-functional improvements.
• Experience crafting and evolving SOPs beyond routine maintenance based on real operational insights.
• Advanced technical troubleshooting skills including deep dives into logs, metrics, and system behavior analysis.
• Expertise in managing SLA/SLO and incident response, converting operational data into enhancement actions.
• Demonstrated strategic mindset balancing tactical execution with architectural and process improvements.
• Familiarity with observability, monitoring, and automation tools/frameworks.
• Strong background in product management, familiar with all product lifecycle stages, especially post-launch operations.
• Comprehensive understanding of Agile methodologies, project management, DevOps, and Site Reliability Engineering (SRE) practices.
• Robust analytical and problem-solving abilities to transform complex business requirements into actionable product and operational outputs.
• In-depth knowledge of ICT governance frameworks tailored to financial services.
• Excellent communication and stakeholder engagement skills, capable of influencing diverse organizational levels.
• Proven collaboration experience across development, infrastructure, security, and business units to achieve integrated improvements.
• Experience building and updating technical documentation such as runbooks and knowledge bases aligned with system changes.
• Team player attitude with ability to mentor junior operational staff and manage competing priorities.

Preferred Certifications

• ITIL Expert or Master certification.
• Project Management Professional (PMP) and Certified Scrum Master/Product Owner credentials.

Additional Information

Applicants might be required to provide a medical declaration or undergo further assessments during shortlisting. This is a fixed 2-year contract role located onsite in Singapore. Candidates will be informed about their shortlisting status within four weeks after the job posting deadline.