Senior Operations Staff - NJW

About Blue Dart Express India

Blue Dart Express Limited, a publicly-traded company, is a leading courier and integrated air express package distributor in South Asia. Established in 1983, it offers reliable, timely, secure delivery services to more than 55,000 Indian and international locations. Its expertise includes evaluation and contracting, planning and transition, and specific service capabilities, fueled by innovation, digitalization, and long-term partnerships. Blue Dart owns India’s only scheduled air cargo airline and is part of the DHL Group, benefiting from a network across 220 countries. It is recognized as a top workplace and emphasizes employee empowerment under the “Blue Darter” brand.

Position Summary

The Senior Territory Service Representative in Operations is responsible for efficient pickup and delivery within assigned areas, ensuring service quality, customer satisfaction, and operational compliance. The role involves mentoring junior TSRs, managing key routes, resolving exceptions, and upholding Blue Dart's excellence in safety and professionalism.

Key Responsibilities

• Conduct timely and accurate pickups and deliveries across assigned territories, optimizing route plans and maximizing productivity.
• Maintain shipment integrity through careful handling and adherence to loading and delivery protocols.
• Ensure high first-attempt delivery rates and minimize service disruptions.
• Provide exceptional customer service by fostering positive relationships, addressing routine concerns, and appropriately escalating complex issues.
• Accurately collect and reconcile COD payments, ensuring timely remittance and documentation compliance.
• Utilize handheld devices and digital applications for shipment scanning and status updates in line with standard operating procedures.
• Support and guide new TSR team members through induction and ongoing coaching.
• Adhere to all safety, compliance, and regulatory requirements, reporting incidents as required.
• Maintain assigned operational vehicles in safe, clean condition with valid documentation.
• Represent Blue Dart professionally through disciplined conduct, uniform compliance, and positive workplace behavior.
• Collaborate effectively with inbound/outbound teams, supervisors, and shift in-charges to achieve branch KPIs.

Qualifications and Experience

• Minimum education: 8th standard pass; 10th pass or higher preferred.
• 3 to 6 years relevant experience in courier, express logistics, last-mile delivery, or field operations.
• Experience with handheld scanning devices or digital delivery tools is advantageous.
• Valid two-wheeler or four-wheeler driving license with ownership of a two-wheeler if required for role deployment.
• Physically fit and willing to work across shifts, weekends, and public holidays.

Skills & Competencies

• Expertise in pickup and delivery operations, route planning, and territory management.
• Customer relationship management and complaint resolution.
• Proficient in COD handling, reconciliation, and proof of delivery documentation.
• Familiarity with mobile scanning technologies and basic computer literacy.
• Strong communication skills in basic English.
• Attributes include accountability, teamwork, professional conduct, integrity, safety focus, time management, problem solving, coaching abilities, and results orientation.

Performance Indicators

• Adherence to scheduled pickups and deliveries with high first-attempt success.
• Achievement of productivity targets and reduction in complaints or service failures.
• Accuracy in COD collections and zero documentation errors.
• Compliance with safety, operational procedures, grooming standards, and team support initiatives.

Why Work with Blue Dart?

• Recognized as a Great Place to Work® with a people-first environment.
• Competitive salary with performance-based incentives.
• Access to structured learning, global career growth, and on-the-job coaching.
• Comprehensive benefits including medical coverage, parental care options, and generous leave.
• Inclusive culture valuing diversity, innovation, and employee voice.
• Opportunity to be part of a top Indian logistics brand with global reach.

Important Notes

Blue Dart recruits through transparent and merit-based processes and does not charge candidates any fees at any stage. Applicants should report fraudulent requests for payments. For any verification, contact through official channels only.