Senior Manager - Human Resource Business Partner

Overview

We are seeking an experienced Human Resource Business Partner with 7 to 11 years of specialized experience in BPO HR partnership. The ideal candidate will focus on employee retention, engagement, and strategic HR interventions tailored to business groups. Key responsibilities include managing core HR initiatives like performance management processes and compensation planning, driving employee relations, and ensuring the communication of organizational values.

Key Responsibilities

• Develop and implement strategies to enhance employee retention and engagement based on business unit needs.
• Lead and coordinate fundamental HR programs such as performance management and compensation planning.
• Act as custodian of HR policies, fostering strong employee relations, and managing grievances and counseling processes effectively.
• Identify employee needs and create a conducive work environment aligned with organizational values.
• Maintain proactive communication channels with employees and stakeholders; deliver consultative support for employee engagement initiatives.
• Address employee queries promptly and manage retention and grievance handling competently.
• Generate and analyze HR data for reporting HR metrics like onboarding, demographics, attrition, and internal transfers.
• Support and oversee performance management methodologies, ensuring timely rollout, tracking, and compliance.
• Organize and manage recognition and reward activities, ensuring fairness and alignment with organizational philosophy.

Required Skills and Experience

• 7-11 years of core experience as an HR partner within the BPO industry.
• Proficiency in MS Excel and MS PowerPoint for reporting and presentation purposes.
• Expertise in line HR processes and functions.
• Strong communication and interpersonal skills, with a focus on service orientation.
• Demonstrated negotiation and grievance handling abilities.

Educational Qualification

An MBA degree specializing in Human Resources is required.