Customer Support Officer - BPO
Mangaluru, Karnataka, India · Full Time
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- Experience
- 1+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Education
- Any Graduate
- Eligibility
- Graduates and freshers with customer service or BPO experience; open to candidates willing to work rotational shifts and extended hours.
- Resume
- Required to apply
Where you'll work
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Job description
About the Role
We are seeking a Customer Support Officer to join our BPO team located in Mangaluru, Karnataka. This role involves handling customer interactions via calls and emails, addressing their queries effectively while adhering to service level agreements.
Key Responsibilities
- Respond promptly to customer inquiries through inbound and outbound calls and emails within stipulated timelines.
- Accurately record interactions using client systems with appropriate categorization.
- Utilize the knowledge base and adhere to defined processes to perform tasks efficiently.
- Ensure follow-ups and closure of interactions to guarantee customer satisfaction.
- Adapt to rotational shifts, extended working hours, and weekly offs comfortably.
- Clear verification and authentication (V&A) and online typing assessments.
Required Skills and Qualifications
- Graduates with at least one year experience in BPO or customer service sectors; freshers are welcome to apply.
- Proficient communication skills in English with a neutral accent, both spoken and written, including effective business communication.
- Operating computers and MS Office at an intermediate level; beginner level knowledge of Avaya/phone operations.
- Basic understanding of insurance-related concepts.
- Typing speed of minimum 30 words per minute.
- Strong analytical, active listening, probing, and problem-solving skills.
- Behavioral attributes such as a positive attitude, energetic demeanor, and a self-learning mindset.
Additional Information
Mphasis offers an environment fostering technical proficiency, business insight, and innovation, combined with the benefits of a balanced work-life culture. Our teams have a track record for achieving high customer satisfaction scores, timely project delivery, and maintaining a collaborative and open work atmosphere.
About Mphasis
Mphasis is a globally recognized IT solutions provider specializing in Applications, Business Process Outsourcing, and Infrastructure services. Known for delivering high-quality solutions tailored to various industry verticals, we emphasize creating value by optimizing business processes with minimal disruption and investment.
Minimum education
Bachelor's Degree