Senior Hostess

Job Overview

The Senior Hostess is responsible for managing guest check-ins efficiently by verifying identities, processing payments, assigning rooms, and issuing room keys. This role requires accurate account setup according to guest preferences and inputting loyalty program information. The hostess must ensure rates align with market codes and document any exceptions accurately.

Handling all forms of payment, including vouchers and paid-outs, is essential alongside balancing and securing cash registers. Daily financial reporting, including cashier and closing reports, is required. Additional responsibilities include distributing directions and property information, processing guest requests by liaising with relevant staff, and executing follow-up to confirm satisfaction. The position involves monitoring and reporting any theft incidents to security.

Team Leadership and Compliance

The Senior Hostess supports management through training, evaluation, counseling, motivation, and coaching of employees, acting as a role model and primary contact for employee concerns and fair treatment policies. Maintaining constructive team relationships and contributing to the achievement of shared objectives is crucial.

Compliance with company policies, maintaining workplace safety, completing required safety training, and safeguarding company assets and confidential information are mandatory. Additionally, professional personal appearance and etiquette, including clear communication and proper telephone manners, are expected.

Qualifications and Experience

Applicants must have a high school diploma or equivalent (G.E.D.) and a minimum of one year of relevant work experience, including at least one year in a supervisory role. No specific licenses or certifications are required.

Additional Information

Physical demands include standing, sitting, or walking for extended periods, and the ability to move and handle objects weighing up to 10 pounds without assistance. The role requires proficiency in computer and point-of-sale systems. Other reasonable duties may be assigned by supervisors.

Company Commitment

Marriott International fosters an inclusive workplace, valuing diversity and welcoming applicants from all backgrounds. The Luxury Collection offers prestigious properties worldwide, emphasizing authentic experiences and cultural appreciation. The employer encourages passionate individuals who enjoy storytelling, heritage, and exemplary hospitality to join their global team and grow personally and professionally.