Senior Customer Success Engineer

Company Overview

Veeam Software is recognized as a leader in data resilience and AI security, dedicated to helping organizations deeply understand, protect, and safeguard their data and AI initiatives. Headquartered in Seattle and active in over 30 countries, Veeam serves more than 550,000 customers globally, ensuring business continuity for major companies worldwide.

Role Summary

The Senior Customer Success Engineer serves as the main technical point of contact, fostering long-term successful outcomes for clients using the Veeam Data Platform. The role requires a blend of interpersonal skills and strong technical expertise, focusing on onboarding, adoption, optimization, risk mitigation, and driving expansion opportunities through disaster recovery and resilience assessments.

Key Responsibilities

• Set up customer accounts with tailored backup policies and storage, guide onboarding, and introduce users to administrative and support resources.
• Spot migration possibilities by analyzing usage patterns and environments; conduct success planning and align technical strategies with business goals.
• Perform detailed assessments; design protection plans; advise on software solutions and architectures within the Veeam ecosystem.
• Lead recovery drills; use the Veeam Data Resilience Maturity Model for resilience tracking and reporting, providing quarterly insights.
• Early identification of churn risks through monitoring; devise mitigation tactics; collaborate on renewal strategies with actionable technical input.
• Construct persuasive business cases, compute total cost of ownership (TCO), and present value propositions to support account growth.
• Engage executive leadership such as CISOs and CIOs with clear updates on risks, status, and opportunities, assisting in roadmap alignment discussions.
• Participate in marketing-driven campaigns to boost usage and expansion of Veeam products.
• Manage a portfolio of 5 to 50 enterprise and commercial-named accounts, focusing on annual recurring revenue above $100K, maintaining long-term engagement.
• Oversee the technical success plan and adoption roadmap, influencing pricing, commercial, and renewal terms alongside Sales and Customer Success leadership.

Qualifications and Skills

• Minimum five years of experience in customer-focused engineering roles, particularly in data backup and recovery disciplines such as Technical Consulting, Pre-Sales Systems Engineering, or Technical Account Management.
• Proficiency in English at an advanced level.
• Strong hands-on experience with operating systems, virtualization platforms, storage management, scripting or automation, cloud environments, and best practices in disaster recovery and resilience.
• Demonstrated aptitude in developing and implementing protection strategies, managing migrations, and executing recovery simulations; familiarity with Veeam platform features is advantageous.
• Mandatory VMCE certification (may be completed within an agreed timeframe after hiring).
• Preferred certifications include AWS Solutions Architect (Associate or Professional) and Microsoft Azure Administrator or Solutions Architect Expert.
• Capability to convert business objectives into actionable technical adoption plans delivering measurable outcomes.
• Experience engaging with executive stakeholders (CISO, CIO), effectively synthesizing technical, business, and risk data into strategic advice.
• Exceptional communication, collaboration, and stakeholder engagement skills.

Benefits and Perks

• Starting with 24 days of annual leave for the first two years, increasing to 30 days thereafter, plus 4 additional global VeeaMe Days dedicated to self-care and 24 paid volunteer hours annually through the Veeam Cares program.
• Comprehensive private medical insurance covering employees, spouses, and dependents.
• Life and disability coverage including accidental death and dismemberment equal to three times the annual salary.
• Access to a free Employee Assistance Program offering up to 12 therapy sessions along with legal and financial counseling.
• Housing allowance to assist with rental expenses.
• Education allowance available for up to three dependent children.
• Annual flight benefits for employees and their families.
• Varied learning opportunities including on-demand content libraries, mentoring, workshops, and global learning events.

Additional Information

Veeam Software is committed to equal opportunity employment and prohibits discrimination on the basis of race, gender, religion, age, national origin, citizenship, disability, veteran status or any other legally protected category. Personal data gathered during recruitment will be processed according to company privacy guidelines. Applicants must certify that all submitted information is truthful and complete; any falsification may result in disqualification or termination upon discovery.