Senior Commercial Director

About Four Seasons

Four Seasons is driven by passionate individuals dedicated to continual self-improvement and fostering genuine respect among colleagues. Our global teams craft remarkable experiences for guests, residents, and partners by blending luxurious service with heartfelt sincerity. We believe that delivering outstanding guest experiences starts with cultivating an exceptional employee environment and culture.

At Four Seasons, we value welcoming both familiar and new faces, treating everyone with the respect we ourselves would seek. Our mission is to create memorable moments that last a lifetime, rooted in deep connections with people and cultures worldwide.

Location Overview

Located in central Doha on the vibrant Arabian Gulf coast, Four Seasons Hotel Doha offers a seaside haven blending modern sophistication with authentic Qatari hospitality. Opened in 2005, the hotel features 237 elegantly appointed rooms and 20 private villas. It hosts one of the region's premier Food & Beverage offerings including 10 distinguished restaurants such as the world's largest Nobu, along with extensive banquet and catering services. Facilities include five swimming pools, a private beach, a fitness center, and a renowned Spa & Wellness complex with hydrotherapy amenities. A significant renovation completed in 2020 further elevated its status as a leading luxury destination.

Role Summary: Senior Commercial Director

We seek a Senior Commercial Director passionate about excellence and crafting unparalleled guest service experiences. This senior leadership role oversees Sales, Marketing, Revenue Management, Reservations, Catering, and Public Relations across both Four Seasons Hotel Doha and Four Seasons Resort and Residences at The Pearl-Qatar. Reporting to the General Manager and participating in the Hotel Planning Committee, this position drives top-line growth by aligning strategies to optimize revenue, profitability, market presence, and uphold Four Seasons’ legendary brand standards.

Leadership & Strategy

• Lead and mentor a high-performing commercial team encompassing Sales, Catering, Revenue Management, Reservations, Marketing, and PR.
• Cultivate a collaborative and results-driven company culture.
• Work closely with the General Manager, Planning Committee, and partners to synchronize business objectives with revenue strategies.
• Build and sustain trusting relationships with internal and external stakeholders including Ownership and Corporate leadership.
• Represent Four Seasons Qatar Hotels in industry forums, travel as necessary, and nurture networks within luxury hospitality.

Revenue Optimization

• Provide strategic oversight of revenue management and distribution channels.
• Develop robust pricing policies and revenue plans to maximize RevPAR and profitability.
• Ensure consistent alignment and benchmark performance against key revenue indicators.
• Drive accountability for revenue outcomes across departments.

Sales & Business Development

• Manage key accounts and support strategic partnership initiatives.
• Formulate and implement dynamic sales strategies targeting group, transient, and corporate market segments.
• Authorize travel budgets, evaluate performance metrics, and set ambitious objectives for the sales team.
• Optimize resource allocation across properties to seize market opportunities fully.

Marketing & Communications

• Design and execute integrated annual marketing plans to reinforce brand positioning and commercial ambitions.
• Oversee all digital and traditional marketing efforts including SEO, PPC campaigns, social media, content development, and promotional strategies.
• Maintain strong brand presence on Four Seasons’ platforms and third-party channels.
• Stay attuned to market trends and competitive positioning to keep properties at the forefront of engagement and messaging.

Public Relations & Brand Management

• Direct PR strategy in collaboration with local agencies and corporate support teams.
• Champion a consistent and thoughtful brand voice across all communication channels.
• Lead targeted campaigns and strategic partnerships to boost awareness and preference in key feeder markets.

Candidate Profile

• Minimum of 3 to 5 years’ experience in a Commercial Director role within the luxury hospitality sector.
• Demonstrable success in Sales, Marketing, and Revenue Management, preferably with Four Seasons or similar high-end brands.
• Bachelor’s degree in Business, Marketing, Hospitality Management, or related fields is preferred.
• Excellent leadership, communication, and influencing skills to motivate teams and achieve objectives.
• Strong capabilities in financial oversight and budget management.
• Creative and innovative approach balanced with adherence to structured brand guidelines.
• Professional integrity with a pragmatic, collaborative leadership style.
• Willingness and flexibility to travel internationally to key markets as needed.

Compensation & Benefits

• Competitive salary complemented by a comprehensive benefits package tailored for Planning Committee members.
• Robust learning and career development programs.
• Complimentary and discounted stays and services across Four Seasons properties worldwide.
• Inclusive time off policy covering vacation, sick leave, and holidays.
• Employee meals prepared by Four Seasons culinary professionals.
• Complimentary laundry and dry-cleaning services.