Senior Associate, Strategy & Operations

About the Role

DoorDash is seeking a Senior Associate for Strategy & Operations to lead and optimize restaurant pricing and promotional frameworks specifically within the Australia-New Zealand (ANZ) market, emphasizing the New Zealand merchant segment. This position entails close collaboration across multiple teams including product, sales, finance, and operations to effectively implement strategies tailored to the New Zealand marketplace.

Restaurants form the cornerstone of our marketplace. Our goal is to elevate the merchant experience from initial onboarding through growth by refining operational precision, boosting efficiency, and enhancing adaptability as DoorDash expands its services. This is a hybrid role based in Auckland with an expectation of three days per week working onsite.

Key Responsibilities

• Take ownership of the comprehensive design and assessment of pricing strategies and promotional campaigns that impact the restaurant marketplace business.
• Ensure high analytical standards by developing detailed unit economics models and controlled experiments to verify viability and maximize impact of commercial offers.
• Provide senior leadership with high-quality decision support materials and balanced trade-off frameworks, acting as a trusted strategic advisor for important market decisions.
• Tackle complex, ambiguous challenges with a hands-on approach, managing incomplete data and tight deadlines to successfully implement new initiatives in the New Zealand market.
• Collaborate effectively with cross-functional teams such as Sales, Marketing, and Finance to confirm the operational feasibility and strategic coherence of promotions.

Candidate Qualifications

• Possess over three years of experience in management consulting or fast-paced commercial roles, with demonstrable success in iterative execution and process improvement.
• Strong analytical skills with the ability to decompose complex issues, identify logical gaps, and utilize data to produce actionable insights.
• Experience in understanding marketplace dynamics, including building promotion and discount volume forecasts.
• Excellent communication skills with a preference for documented analyses, evidence-based persuasion, and the ability to clarify complicated trade-offs for executive stakeholders.
• Ability to operate autonomously with effective time management, punctuality, and influence without relying on hierarchical direction.

About DoorDash

DoorDash’s mission to empower local economies defines our organizational culture of agility, learning, and empathetic decision-making across our diverse users—from delivery partners to merchants to consumers. Evolving beyond a primarily food delivery service, we aspire to be the go-to platform for a broad spectrum of goods. Our rapidly growing and dynamic environment offers team members opportunities to contribute their perspectives, tackle fresh challenges, and develop their careers. We prioritize the well-being and satisfaction of our employees through comprehensive benefits and support.

Diversity and Inclusion

We are committed to fostering an inclusive environment by hiring and nurturing diverse talent from all walks of life and believing innovation flourishes with equal opportunity and access. Candidates requiring accommodations are encouraged to notify their recruiter at the outset.

Additional Information

Be wary of recruitment scams: Our authentic recruitment process will never solicit payments or sensitive financial details.