Senior Applications Support Analyst

Overview

Sanford Limited, a prominent seafood supplier in New Zealand, seeks a Senior Applications Support Analyst for its IT team located in the Auckland head office at Wynyard Quarter. This senior, hands-on position is centered on ensuring the ongoing functionality, support, and enhancement of Sanford's varied business applications portfolio, with an emphasis on ERP and Manufacturing Execution Systems (MES) crucial to daily operations.

Key Responsibilities

• Deliver practical support and troubleshooting for critical business applications, particularly ERP and MES platforms.
• Manage incident investigations, service requests, and complex system problems, prioritizing and handling support tickets via ServiceDesk+.
• Administer applications by managing configurations, security roles, user accounts, and master data elements such as product info, bill of materials, and production routing.
• Assist with system modifications, upgrades, patches, deployments, including testing phases, user acceptance testing (UAT), and coordination through Azure DevOps.
• Collaborate closely with business users, IT teams, and third-party vendors to diagnose root causes, resolve issues, and implement effective solutions.
• Contribute to improvements in systems and processes while maintaining thorough and clear documentation of support activities and system details.
• Mentor colleagues within the Applications Support team by sharing expertise and encouraging uniform support procedures.

Candidate Profile

The ideal candidate will have a strong background in business applications support over traditional IT infrastructure roles, comfortable both troubleshooting urgent problems and proactively enhancing systems and workflows. As a senior team member, you will act as a resource for complex challenges and take pleasure in mentoring others to strengthen team capabilities.

• Relevant tertiary qualifications in Information Technology or equivalent practical experience in application support, systems administration, or related business system roles.
• Experience supporting ERP systems is essential; familiarity with MES is advantageous.
• Strong analytical and problem-solving skills applicable to application administration, configurations, testing, system upgrades, and deployments.
• Excellent organizational abilities with a proactive approach, independence in ownership of tasks, and skill in managing competing priorities.
• Effective communication and stakeholder engagement skills to interact with both technical and non-technical teams and provide mentorship.
• A curious and improvement-driven mindset; experience in manufacturing, food processing, or operational environments is beneficial but not required.

Why Join Sanford?

This role offers the chance to work with a diverse and critical application environment where your expertise directly impacts business success. You'll engage with various systems and stakeholders, tackling complex problems, driving system improvements, and fostering team growth. Sanford supports work-life balance and offers employee seafood discounts.

Additional Information

Applicants may undergo pre-employment screenings that include a Ministry of Justice check, drug and alcohol tests, and credit evaluations.