Senior Agent, Supply Chain Operations

Role Overview

This role involves carrying out administrative and operational activities related to front-line supply chain processes such as data entry, ramp operations, sorting, tracing, dispatching, and local customer service. Accuracy and completeness in executing predefined procedures through manual or system-based methods are essential, with a focus on meeting deadlines and time commitments.

Key Responsibilities

• Execute established procedures and processes accurately, ensuring quality checks align with defined criteria.
• Use necessary tools and equipment effectively to support operation tasks.
• Identify and address problems or exceptions using systems and equipment; escalate complex issues to senior members.
• Evaluate resolution options and obtain approvals for actions beyond standard parameters.
• Communicate clearly with customers, team members, and departments to share information and resolve issues.
• Contribute to process improvements by providing feedback and assisting in developing procedural documentation and training materials.
• Prepare accurate and timely reports by collecting and analyzing relevant data, including recommendations for improvements.
• Maintain compliance with FedEx processes, external regulations, and internal agreements, reporting any compliance concerns to management.
• Collaborate with internal teams and external contacts (customers, vendors) to align on actions and ensure completion of tasks within deadlines.

About FedEx Logistics

FedEx Logistics offers extensive e-Commerce, freight forwarding, and import/export services enabling businesses to ship goods globally. The company specializes in international ocean and air freight forwarding, surface transportation, customs brokerage, trade advisory services, and advanced e-commerce facilitation.

Company Philosophy and Culture

Underpinning the company’s success is the People–Service–Profit (P-S-P) philosophy, prioritizing employee care to enable exceptional customer service that generates profit. FedEx fosters an innovative, inclusive culture valuing integrity and diversity, supported by structured policies that promote individual and team excellence.

Mission

FedEx Logistics is committed to being recognized as the best employer and service provider within its industry, developing the strongest brand through quality and innovation.