Senior Account Manager

About Gentrack

Gentrack partners with top energy and water providers worldwide to guide them through one of the largest transformations in the utilities sector. By helping clients meet evolving customer expectations, regulatory demands, and sustainability targets, our technology empowers over 60 utilities to accelerate innovation, enhance customer experience, and lower operational costs.

With more than three decades at the forefront of utility technology, Gentrack collaborates with key partners such as Salesforce and AWS to deliver advanced solutions that redefine how utility companies serve customers and run their operations. We are a rapidly growing company with ambitious global plans, a technology-centric mindset, and a culture rooted in collaboration, innovation, and purpose.

Our core values emphasize respect for the planet, our customers, and each other. We are a community of thoughtful innovators committed to creating a meaningful positive impact through improved energy and water management.

Role Overview

As a Senior Account Manager within our Client Sales department based in Melbourne, you will be instrumental in nurturing and expanding strategic relationships across the utilities sector. Working together with Client Managers and senior commercial leadership, you will act as a trusted advisor to customers, ensuring exceptional service delivery, supporting growth initiatives, and maximizing the value customers derive from Gentrack’s offerings.

Key Responsibilities

• Maintain daily interactions with designated customer accounts.
• Develop and strengthen relationships with operational teams and mid-level stakeholders.
• Contribute to account planning, customer success strategies, and governance processes.
• Collaborate with Product, Delivery, and Support teams to fulfill customer objectives.
• Support contract renewals, forecasting activities, and identification of growth prospects.
• Encourage customer adoption and engagement with the company’s solutions.
• Proactively address issues, manage risks, and handle escalations when necessary.
• Keep detailed account plans, action items, and customer insights up to date.
• Identify and advance new commercial opportunities within accounts.

Candidate Profile

The ideal candidate will possess a blend of relationship management abilities, commercial insight, and industry-specific expertise. Desired qualifications include:

• Experience in account management, client relations, or customer-facing commercial roles.
• Familiarity with the energy, utilities, or water sectors.
• Understanding of complex, regulated environments affecting customers.
• Proven history of cultivating and maintaining trusted customer partnerships.
• Strong organizational and attention to detail skills.
• Capability to juggle multiple stakeholders and priorities effectively.
• Excellent communication and interpersonal skills.
• A collaborative spirit and a genuine eagerness to grow professionally.

We value ambition and customer focus more than extensive prior knowledge, as we support your career growth within a high-performing, supportive team.

Benefits and Rewards

• Competitive salary package
• Annual discretionary bonus
• Private health insurance
• Employee assistance programs
• Life insurance coverage
• One-time wellness subsidy
• Enhanced parental leave provisions
• Flexible hybrid work arrangements
• Regular social events at the office
• Extensive opportunities for learning and professional development

How to Proceed

If you have a passion for managing client relationships, a keen interest in the utilities domain, and want to join a company transforming global energy and water industries, we invite you to apply and contribute to shaping a sustainable future.