Account Director

About Gentrack Ltd

Gentrack partners with leading energy and water utilities globally, delivering innovative technology to help them navigate a complex, fast-evolving industry. With over 60 utility clients, including some of the largest providers and challenger brands, Gentrack drives innovation, enhances customer experiences, leverages AI, and delivers tangible business value. Operating for more than 35 years, Gentrack collaborates with partners like Salesforce and AWS to deliver market-leading solutions transforming the utility sector.

The company culture values respect for the planet, customers, and each other. The team is diverse and global, embracing collaboration, innovation, and growth, underpinned by a clear strategy and world-class leadership.

Role Overview

The Account Director will play a key role in maintaining and expanding strategic customer relationships within the utilities sector, working onsite in Perth, Australia. This involves partnering with Client Managers and senior commercial leaders to ensure excellent service delivery, support account growth, and help customers maximize value from Gentrack’s solutions.

Key Responsibilities

• Manage daily interactions with assigned customer accounts.
• Develop strong relationships with operational and mid-level stakeholders.
• Support account planning, customer success initiatives, and governance activities.
• Coordinate efforts across Product, Delivery, and Support teams to meet customer objectives.
• Assist with contract renewals, sales forecasting, and identifying growth opportunities.
• Encourage customer adoption and engagement with Gentrack technologies.
• Proactively handle issues, risks, and escalations.
• Maintain precise account plans, action items, and customer insights.
• Identify and advance new commercial opportunities.

Candidate Profile

• Experience in account management, client executive roles, or customer-facing commercial positions.
• Background in the energy, utilities, or water sectors preferred.
• Understanding of complex, regulated customer environments.
• Demonstrated ability to build and sustain trusted customer relationships.
• Strong organizational skills and meticulous attention to detail.
• Capability to manage multiple stakeholders and competing priorities effectively.
• Excellent communication and relationship-building skills.
• Collaborative attitude and eagerness to learn and progress professionally.

Benefits and Culture

• Competitive remuneration package.
• Annual discretionary bonus.
• Private medical insurance coverage.
• Employee assistance program for wellbeing.
• Life assurance protection.
• One-time wellness subsidy.
• Enhanced parental leave policies.
• Hybrid working options.
• Regular office social events.
• Wide-ranging learning and development programs.

Additional Information

The company fosters a high-growth and technology-first environment integrating AI into business operations. The role offers an opportunity to influence one of the most vital industries globally, helping utility companies meet evolving regulations, customer expectations, and sustainability goals.