Senior Account Manager

About Trustpilot

Trustpilot is a profitable, rapidly growing FTSE-250 firm with an ambition to be the global symbol of trust. We operate the world's largest open customer review platform, connecting consumers and businesses to build trust and improve services. With over 350 million reviews and a presence worldwide, including Melbourne, our culture is collaborative, diverse, and focused on innovation and personal growth.

Role Overview

As the Senior Account Manager for the ANZ region, you will take full responsibility for managing a prestigious portfolio of top-tier clients like Canva, Wesfarmers, and Medibank. You will establish yourself as a strategic advisor rather than just a vendor, nurturing relationships that deliver measurable long-term business value and return on investment. This role demands adept maneuvering of large organizational structures to unlock growth opportunities and lead commercial success in the region.

Key Responsibilities

• Build and sustain executive-level partnerships to embed Trustpilot as a critical business ally.
• Effectively traverse complex enterprise environments to identify key influencers and decision-makers at the C-suite.
• Manage the comprehensive renewal process, proactively addressing risks of customer churn and competitive threats.
• Accelerate revenue growth by identifying upselling and cross-selling possibilities to maximize net revenue retention.
• Apply financial insight to comprehend client budgeting and business metrics, ensuring precise forecasting in Salesforce.
• Collaborate closely with Customer Success for delivering value realization and align efforts with Product and Engineering teams to meet ANZ market needs.

Candidate Profile

• Experienced in customer success, account management, or customer support within SaaS or tech industries.
• Strong familiarity with MEDDIC sales techniques and Salesforce platform considered advantageous.
• Track record in boosting product adoption, customer satisfaction scores (NPS), and retention.
• Comfortable with technical guidance to assist customers in setup and best practices.
• Excellent communication skills capable of managing multi-level stakeholder relations.
• Data-savvy, able to analyze insights to detect trends, risks, and openings.
• Team-oriented; collaborates effectively with sales, product, and marketing functions.
• Preferably knowledgeable in digital advertising and search marketing sectors.
• Commercially astute with a history of meeting revenue goals and leveraging ROI-driven sales strategies.
• Experienced in strategic account planning and stakeholder mapping for complex organizations.
• Deep understanding of the SaaS environment, digital marketing, and business transformation in the ANZ region.

Work Culture & Benefits

• Flexible working options to balance personal priorities.
• Competitive salary with quarterly commissions and an annual bonus.
• 25 days of paid vacation plus public holidays.
• Two paid days annually dedicated to volunteering causes close to your heart.
• Extensive learning and development resources via Trustpilot Academy and Blinkist.
• Superannuation, salary continuance, and life insurance coverage.
• Access to Headspace mindfulness app and 24/7 employee assistance program.
• Paid parental leave and a cycle-to-work scheme.
• Vibrant Melbourne office amenities with regular social events and team-building activities.

Inclusivity Statement

Trustpilot is committed to fostering an inclusive workplace where diverse perspectives thrive. We welcome applicants regardless of race, gender identity, sexual orientation, disability, or other backgrounds. The company adheres to strict data privacy practices globally.

Additional Information

If you require accommodations during the application or recruitment process, please contact our Talent Acquisition Team.