Security Advisor, Falcon Complete

About CrowdStrike

CrowdStrike is a global leader in cybersecurity dedicated to protecting the critical people, processes, and technologies that enable modern organizations. Since its inception in 2011, the company has been on a mission to prevent breaches, pioneering advanced AI-driven platforms that redefine security across industries. CrowdStrike processes nearly 3 trillion events daily, ensuring the safety and continuity of businesses worldwide by leveraging cutting-edge artificial intelligence. CrowdStrike fosters a culture of innovation, responsible AI adoption, and career growth with a strong commitment to its customers, employees, and community.

Role Overview

The Falcon Complete Security Advisor plays a vital role within a team that oversees the security and operational health of Falcon Complete customers. This position blends technical expertise, security knowledge, and customer management skills to guide clients toward a secure and effective use of the Falcon Complete solution. Reporting to leadership, the advisor is responsible for executing daily activities that support the mission of stopping cybersecurity breaches.

Key Responsibilities

• Evaluate customers’ Falcon environments to ensure compliance with Falcon Complete standards.
• Offer strategic recommendations to enhance customer security postures aligned with the Falcon Complete framework.
• Identify and propose remediation plans for CrowdStrike product components that could improve security resilience.
• Engage directly with customers to address any deviations from Falcon Complete security standards.
• Accurately document, update, and resolve all customer issues following established procedures and service-level agreements (SLAs).
• Compile and deliver service reports and statistics to customers upon request.
• Collaborate closely with cross-functional internal teams to maximize customer satisfaction.
• Coordinate with the support team to troubleshoot and resolve technical challenges efficiently.

Required Qualifications and Experience

• At least 3 years of experience in a cybersecurity-focused role.
• Strong customer empathy with demonstrated ability to guide customers toward desired outcomes.
• Exceptional verbal and written communication skills for customer engagement.
• Collaborative approach partnering with internal teams to troubleshoot and resolve client issues.
• Competency with Windows, Linux, and Mac operating systems.
• Familiarity or direct experience in threat detection and incident response.
• Bachelor's degree in Technology, Cybersecurity, or equivalent professional experience.

Preferred Skills and Additional Expertise

• Experience in incident management and Computer Security Incident Response Team (CSIRT) operations.
• Understanding of change management principles.
• Skills in detecting and responding to malicious code.
• Knowledge of auditing, logging, and monitoring controls including SIEM, UEBA, and MDR/XDR.
• Expertise in intrusion detection and response mechanisms.
• Experience working with complex and sophisticated client environments.
• Analytical mindset with eagerness to learn and adapt.
• Ability to collaborate across multiple teams to resolve customer queries and concerns.
• Proven background as a security advisor or consultant.
• Familiarity with security frameworks such as ISO 27001/2, NIST Cybersecurity Framework, CIS Critical Security Controls, PCI DSS, Cloud Controls Matrix, and MITRE ATT&CK is a plus.
• Demonstrated use of AI technologies to enhance decision-making, optimize workflows, improve operational efficiency, and support business goals.

Benefits

• Industry-leading compensation and equity awards.
• Comprehensive mental and physical wellness programs.
• Competitive vacation and holiday packages for personal recharge.
• Paid parental and adoption leave policies.
• Professional development opportunities available at all levels.
• Employee networks, neighborhood groups, and volunteer initiatives for building community connections.
• Dynamic office environment with high-quality amenities.
• Globally certified as a Great Place to Work™.

Equal Opportunity Employer Statement

CrowdStrike is an inclusive employer committed to fostering a workplace where every individual is valued and empowered to succeed. The company supports veterans and persons with disabilities through affirmative action programs and prohibits discrimination in its hiring and employment practices on any legally protected basis. Employment decisions are based solely on legitimate job requirements.

Accessibility

If assistance is needed in accessing or submitting an application, candidates are encouraged to contact the recruitment team for support.