Scheduling Co-Ordinator - Cork

Role Overview

Join Agilent Technologies, a global leader in life sciences and diagnostics, as a Scheduling Co-Ordinator based onsite in Innishannon, West Cork. You will be a vital component in pharmaceutical operations, ensuring service delivery and scheduling are executed efficiently to support groundbreaking scientific discoveries.

Key Responsibilities

• Organize and coordinate maintenance appointments for laboratory equipment.
• Serve as the primary contact for vendors during onsite services, handling permits and facilitating service engineer visits.
• Act as the main customer contact for scheduling or operational inquiries.
• Participate in operational calls and customer meetings while managing a large volume of emails effectively.
• Maintain accurate records of customer assets and inventories.
• Track performance metrics to guarantee maintenance and repairs meet agreed timelines, minimizing disruptions to onsite activities.
• Collaborate effectively with team members while demonstrating commitment to customer satisfaction.
• Schedule inductions and gather necessary documentation such as RAMS and certifications.
• Manage repair requests to reduce instrument downtime.
• Oversee the shipment and tracking of off-site instruments.
• Compile vendor service reports and upload them to customer CMMS software, including closing related work orders.
• Adhere to customer gowning and PPE protocols when working in clean room environments and laboratories.

Qualifications and Skills

• Third-level qualification preferred; a background in science is advantageous.
• Demonstrated strong administrative capabilities.
• Excellent planning, problem-solving, and multitasking skills.
• Outstanding communication skills combined with a customer-focused attitude.
• Experience with scheduling software such as SAP and Smart Sheet is highly desirable.
• A proactive and collaborative approach with a dedication to delivering high service standards.

Additional Information

• Work location: Onsite in Innishannon, West Cork.
• Contract type: Independent contractor through a limited company (LTD) or umbrella company.
• Contract length: 12 months initial term.
• Hourly pay rate: €24 per hour.
• Personal car is required for this role.
• Applicants must currently reside in Ireland and hold either an EU Passport or Stamp 4 permission.