Salesforce Administrator

Overview

The Salesforce Administrator will oversee daily configuration, maintenance, and enhancement of the Salesforce platform, ensuring high adoption, data accuracy, and effective collaboration with stakeholders to support organizational goals across all TCF country partners.

Key Responsibilities

• Manage user accounts including creation, management, and deactivation.
• Configure profiles, permission sets, roles, and sharing settings.
• Administer organizational security policies including password regulations.
• Provide initial support and troubleshoot user issues.
• Customize platform components such as custom objects, fields, page layouts, and Lightning pages.
• Create and maintain validation rules and record types.
• Install and manage AppExchange applications.
• Develop and maintain automation workflows via Flow Builder and Approval Processes.
• Manage workflows and existing automation processes.
• Conduct bulk data import/export and enforce data quality through deduplication and cleansing.
• Implement data backup and archiving approaches.
• Design, generate, and update reports and dashboards for monitoring performance.
• Analyze platform usage and user adoption metrics.
• Manage sandbox environments and deployment cycles.
• Monitor system health and prepare for Salesforce updates.
• Gather requirements, produce documentation, conduct training sessions, and encourage user engagement.

Required Qualifications and Skills

• Bachelor's degree from a recognized institution.
• Salesforce Administrator certification is preferred.
• 3 to 5 years of relevant experience in a comparable capacity.
• Proficiency in Microsoft Office and Salesforce platform.
• Familiarity with Apex and Visualforce.
• Effective communication and facilitation capabilities.
• Basic project management knowledge.
• Understanding of continuous improvement principles.
• Knowledge of change management and governance frameworks.
• Strong analytical and problem-solving skills.
• Ability to work collaboratively with leadership qualities.