Sales Specialist (MEC)

About Arena Fitness Innovation

Arena Fitness Innovation, also known as Sports Academy Company for Specialized Training LLC, is a premier fitness and martial arts institution in Saudi Arabia. It offers a personalized approach to health and wellness using cutting-edge equipment and expert professionals. The company features Arena Functional for strength and cardio training, Arena Defense for martial arts like Brazilian Jiu-Jitsu and Muay Thai, and Arena Heroes to enhance youth sports through international coaching programs. The organization is dedicated to discipline, personal growth, and creating a safe space for all ages, fostering healthier and more confident members. Innovation and outstanding member experiences remain at its core.

Job Overview

Arena Fitness is looking for a motivated, customer-oriented Member Experience Crew (MEC) professional based in Riyadh. This role plays a vital part in enhancing member experiences while actively driving sales, renewals, and revenue growth. It combines responsibilities in sales, customer service, front desk management, and administrative support to maintain a welcoming and professional atmosphere.

Key Duties

• Generate leads for membership through calls, referrals, community engagement, and site visits.
• Convert potential members by conducting assessments, club tours, and effective follow-ups.
• Promote membership packages, seasonal deals, payment options, and additional club services.
• Meet or exceed monthly sales goals and KPIs as assigned.
• Encourage sales of personal training, MyZone products, retail items, and other services.
• Build strong relationships with members to boost referrals and repeated business.
• Manage membership renewals and maintain member satisfaction to improve retention.
• Handle front desk reception with professionalism and friendly service.
• Support club operations including floor walkthroughs, cleanliness, organization, and opening/closing procedures.
• Address member complaints promptly and escalate issues when necessary, keeping detailed records.
• Handle payments, receipts, refunds, registrations, and system maintenance accurately.
• Attend company meetings, training, and events as required.

Candidate Requirements

• Diploma or Bachelor’s degree is preferred.
• Prior experience in sales, customer service, hospitality, retail, or fitness sectors is advantageous.
• Excellent communication and interpersonal skills.
• A sales-driven approach combined with strong customer service orientation.
• Ability to multitask in a dynamic work environment.
• Proficient with Microsoft Office and basic computer skills.
• Fluent in English; knowledge of Arabic is a plus.

Core Strengths

• Sales and negotiation abilities.
• Customer service excellence.
• Strong communication and relationship-building skills.
• Problem-solving capabilities.
• Team collaboration.
• Time management and attention to detail.
• Professionalism and adaptability.

Compensation and Work Conditions

• Competitive salary combined with monthly commissions based on company policy.
• Performance incentives aligned with sales targets and KPIs.
• Opportunities for career advancement and personal development.
• Shift-based schedule with flexibility required for weekends, holidays, and additional shifts as needed.
• Shift allocation managed by the Club Manager depending on operational demands.