Sales & Service Team Manager (ROI)
Navan, County Meath, Ireland · Contract
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- Experience
- Any
- Salary
- EUR 40,000 – EUR 40,000 / year
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
Overview
Join B&Q Navan as a Sales & Service Team Manager leading a diverse team including front end, showroom, and TradePoint sections. This full-time permanent contract (36.75 hours weekly) offers up to €40,000 annually, plus bonus, pension, and 7 weeks holiday including bank holidays. The role focuses on fostering a strong sales culture and delivering outstanding customer service to build brand loyalty and drive growth.
Role Responsibilities
- Lead key parts of store operations, including shaping customer experiences and promoting service excellence via a team of Shift Leads.
- Motivate the wider store team to embrace the ‘Make Every Customer Count’ philosophy as a routine.
- Guide and encourage teams across Showrooms, TradePoint, and Front End to provide exceptional service.
- Ensure adherence to safety, security, and compliance procedures throughout the store through the shift lead team.
Required Qualities and Skills
- Strong customer focus with excellent listening skills.
- Passion for sales and achieving results.
- Well organized and able to prioritize tasks effectively while responding quickly to changing situations.
- Leadership style that emphasizes coaching and developing others rather than direct task execution.
- Confidence in providing constructive feedback to various audiences.
- Ability to coordinate and inspire a large, diverse team and support their career growth.
Employee Benefits
- Competitive salary with an award-winning pension scheme.
- Company bonus program.
- Sharesave options.
- Generous leave allowance: 7 weeks including bank holidays.
- Access to Employee Assistance Programme.
- Shopping discounts and wellbeing benefits.
Diversity and Inclusion
B&Q is dedicated to building a diverse and inclusive workplace reflecting the communities served. Support and networks are available to ensure equal opportunities and belonging for all employees.
Additional Information
To request recruitment adjustments for application or interview processes, contact recruitment through provided channels.