Sales Operations Executive

Overview

The Sales Operations Executive plays a vital role in providing operational and administrative support to the sales team, enabling smooth and efficient sales processes. This position is focused on maintaining CRM accuracy, streamlining the lead-to-order process, and facilitating effective communication among sales, logistics, and after-sales departments.

Core Responsibilities

• Provide daily operational support ensuring flawless administrative management for the sales team.
• Coordinate order deliveries, manage logistics for sales events, and handle sample requests.
• Support the preparation of sales quotations and project proposals.
• Manage the bi-weekly commission processing for GDC partners.
• Keep SalesForce CRM updated with leads, opportunities, and client information promptly and accurately.
• Monitor and track quotation progression, maintaining organized CRM documentation.
• Generate order reports to update sales personnel on stock availability and lead times.
• Serve as a liaison facilitating the flow of information between sales and internal departments.
• Monitor order statuses with the Order Management Team to provide real-time updates.
• Collaborate with After-Sales to track inquiries and ensure timely resolution of post-sale requests.
• Prepare weekly reports summarizing leads, quotations, and sales pipeline status for management.
• Maintain organized digital records of quotations, contracts, and CRM data.

Qualifications

• Diploma or degree in Business Administration, Sales & Marketing, or related disciplines.
• 1 to 3 years of experience in sales coordination, operations, or related administrative roles.
• Experience in building materials, retail, or interior design sectors is advantageous.
• Exposure to B2B sales support or retail/project showroom environments is a bonus.

Skills and Competencies

• Proficient with CRM and ERP systems like SalesForce and SAP.
• Advanced skills in Microsoft Office or Google Workspace, especially Excel and PowerPoint.
• Strong knowledge of sales pipelines and quotation processes.
• Exceptional organizational abilities and keen attention to detail.
• Capacity to handle multiple priorities in a dynamic, target-oriented environment.
• Collaborative team player with a service-focused attitude.

Key Contacts

• Works closely with local and regional cross-functional teams across APAC.
• Engages with external partners and clients within the Building and Construction industry.

Work Location

This role is based at the Lixil Experience Center Showroom office in Singapore.