Sales Executive

Position Overview

The Sales Executive role at Marriott International, located in Madikeri, Karnataka, involves engaging with guests to resolve inquiries and provide outstanding service while applying effective sales strategies to boost revenue. This position emphasizes maintaining strong guest loyalty, promoting the Marriott brand, and handling reservation-related activities using appropriate software.

Core Responsibilities

• Engage relevant departments such as Sales, Data Administration, and Accounting to address guest calls, requests, or issues promptly.
• Use sales techniques to maximize revenue from existing guests through upselling and loyalty encouragement.
• Offer complimentary gifts, including Marriott Rewards points, show tickets, or gift certificates, to appreciate guest patronage.
• Promote and uphold the Marriott brand image both internally and externally.
• Manage reservation requests, including bookings, changes, cancellations via phone, fax, or mail, accurately entering data into relevant systems.
• Answer and process all guest enquiries and concerns professionally, ensuring exceptional service standards.
• Support Sales & Marketing functions through administrative tasks such as filing, emailing, typing, and faxing.
• Assist management in motivating and training staff, serving as a professional role model.
• Adhere strictly to company policies and procedures, maintain a professional appearance, protect confidentiality, and safeguard company assets.
• Welcome guests warmly, anticipate their needs, and express genuine appreciation during interactions.
• Communicate clearly and professionally, prepare accurate documentation and observe telephone etiquette.
• Build and maintain positive relationships with team members to support collective goals and respond constructively to colleagues' concerns.
• Monitor colleagues' performance to ensure quality standards are met.
• Perform physical tasks including lifting, carrying, and moving objects up to 10 pounds without assistance.
• Undertake additional responsibilities as assigned by supervisors.

Qualifications and Experience

• Minimum education level: High school diploma or equivalent (G.E.D.).
• At least 2 years of relevant work experience in related fields.
• No supervisory experience is required.
• No specific licenses or certifications are necessary.

Additional Information

Marriott International values diversity and is committed to equal employment opportunities, welcoming all candidates irrespective of background, disability, veteran status, or any legally protected characteristic. Their hospitality philosophy is rooted in delivering exceptional, genuine service, fostering a positive work culture where associates are valued and supported with opportunities for growth and well-being.

JW Marriott, part of Marriott's luxury brand family, emphasizes associate happiness as essential to guest satisfaction and provides a collaborative, inclusive environment that encourages innovation and professional development.