Sales Executive - Catering

Job Overview and Responsibilities

The Sales Executive in Catering at JW Marriott Doha serves as a key point of contact for handling guest inquiries, requests, and resolving issues by collaborating with relevant departments such as Sales, Data Administration, and Accounting. This role involves applying sales strategies that enhance revenue streams while fostering guest loyalty towards the Marriott brand, including effective up-selling. The candidate will manage complimentary offerings like rewards points, tickets, and gift certificates to appreciate and retain clients.

The role also encompasses promoting and reinforcing the hotel’s brand image both internally among staff and externally to guests. Duties include processing reservation requests, modifications, and cancellations across multiple channels (phone, fax, mail), entering Marriott Rewards data into designated software, and handling all guest communications professionally.

Supporting the Sales & Marketing department with general administrative tasks such as filing, emailing, typing, and faxing is expected. The Sales Executive also assists management in employee training and motivation, exemplifying company values and standards.

Work Conduct and Customer Service

Adhering strictly to company policies, maintaining a professional appearance, and protecting confidential information are fundamental expectations. The Sales Executive will greet guests warmly, anticipate and fulfill service requirements, and express gratitude genuinely.

Clear, professional communication skills are necessary for interacting effectively with guests and colleagues through verbal and written channels. Building and sustaining positive team relationships, providing mutual support, listening attentively to coworkers’ concerns, and monitoring team performance for quality assurance are required.

Physical and Additional Duties

The position may require lifting or moving objects weighing up to 10 pounds without assistance. Other reasonable tasks as directed by supervisors should be undertaken to support operational needs.

Qualifications and Preferences

• Minimum educational requirement is a high school diploma or equivalent (G.E.D.).
• A minimum of two years' experience in related sales roles is preferred.
• No supervisory experience is mandatory.
• No specific licenses or certifications are required.

Company Commitment and Culture

JW Marriott, part of Marriott International’s luxury collection, centers its operations on associate satisfaction, acknowledging that a happy employee results in happy guests. The company values diversity and inclusivity, ensuring equal opportunity without discrimination based on disability, veteran status, or other protected grounds.

Associates enjoy a unique work environment characterized by camaraderie among colleagues, comprehensive training and development opportunities, and a robust focus on holistic well-being. The brand’s legacy emphasizes confident, genuine, and innovative service delivery, known as The JW Treatment™.

Joining JW Marriott means engaging in a global network of hospitality brands where employees can realize their potential and contribute to a distinguished tradition of exceptional guest experiences.