Sales Engineer

About KnowBe4

KnowBe4 is a global leader in digital workforce security, trusted by over 70,000 organizations worldwide to empower employees and AI agents to make safer security decisions. Their platform offers advanced attack simulations and training, collaboration security, and AI-driven defense mechanisms using a proprietary Risk Score. Leveraging 15 years of behavioral data, KnowBe4 combats threats like social engineering, prompt injection, and shadow AI, focusing on securing both humans and AI agents to enhance workforce trust.

Role Overview

The SMB Sales Engineer plays a critical role within the sales team by delivering pre-sales technical assistance to potential customers across all KnowBe4 products. This position involves understanding customer requirements, demonstrating applicable solutions, and collaborating with technical support and other departments to resolve complex technical challenges.

Key Responsibilities

• Investigate and document technical challenges, communicating insights to development teams or clients.
• Engage directly with prospects to gather detailed information to identify technical needs and issues.
• Promote brand recognition of KnowBe4 products within assigned regions or territories.
• Build and maintain strong relationships with partners, prospects, and existing clients to support sales objectives, utilizing corporate resources effectively.
• Resolve technical obstacles that may hinder closing sales opportunities.
• Collaborate with Sales to implement and manage technical proof-of-concept demonstrations for potential customers.

Required Qualifications

• Preferred possession of a 2-year or technical degree.
• Proficiency with Gmail and Google Docs.
• Experience using MS Office applications, particularly Word and Excel.
• Familiarity with web browsers such as Chrome and Internet Explorer.
• Strong verbal and written communication skills.
• Highly organized and results-driven with effective time management abilities.
• Demonstrable skills in technical troubleshooting and analysis.
• Exemplifies integrity, accountability, respect, and commitment.
• Excellent collaboration and teamwork capabilities.
• Ability to work independently with minimal supervision.

Benefits

KnowBe4 offers a range of attractive benefits including company-wide bonuses tied to monthly sales targets, employee referral bonuses, assistance with adoption costs, tuition reimbursement, certification reimbursement, and bonuses upon certification completion. The work environment is modern, technology-focused, and enjoyable. More details are available on the careers page.

Additional Information

Applicants may be required to complete an assessment and background check. KnowBe4 is an equal opportunity employer and does not discriminate on any protected characteristic under federal, state, or local laws. Reasonable accommodations during the hiring process can be requested. Recruitment agencies are not accepted.